Adan Martinez work email
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Adan Martinez personal email
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Customer Experience Leader with a technical support and product lifecycle management background gained through 18+ years of medical diagnostic industry experience. My portfolio of product experience includes Core lab Analytics Systems, Lab Automation, Molecular Analytics, NGS Sequencing, and Workflow IT product lines. I am experienced in creating and leading highly effective, cross-functional teams and managing diverse stakeholders to deliver excellent customer experiences whilst achieving operational excellence. I am a believer in the idea that to achieve sustainable results, the entire team must cross the finish line. Leadership- Team/ matrix leadership- Process leadership/ownership- Coaching- Product LifecycleCustomer Support- Technical training- Customer training- Technical documentation- Field Service & Support- 2nd Level SupportProject Management- Project Leadership- Project management processes- Product launch processesExpert Knowledge- Next-Generation sequencing systems- Core-lab diagnostic systems- Molecular diagnostic systems- System reporting- Business analytics
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Regional Support Manager- Centralized DiagnosticsRoche Diagnostics Usa Jun 2019 - Dec 2023Indianapolis, Indiana, UsRegional Support Manager leading a team of field engineers and application specialists that deliver round-the-clock on-site support and system implementations for core lab and reference lab customers. Accountable for supporting +$45M in annual business revenue from clinical chemistry, immunology, and automation systems. -
International Product Manager- Core Lab AutomationRoche Sep 2017 - Jun 2019Switzerland 🇨🇭 , ChInbound IPM responsibilities for an in-development patient sample automation and management system that integrates pre, post, and analytical functionalities for large (> 40k samples/ day) core laboratories. With a development budget of $120M, I led a cross-functional team in the systematic development of the product line to deliver on customer requirements and prepared country affiliate commercial operations for the global product launch. Territory: Global -
Technical Product Manager- Blood ScreeningRoche Feb 2014 - Sep 2017Switzerland 🇨🇭 , ChGlobal service and support function lead for Roche’s molecular blood-screening systems. Responsible for on-market technical training, documentation, 2nd level product support, KPI reporting and prioritization of product improvement initiatives. Core project leadership team member representing the Service function in new product launches; responsible for delivering service requirements and service strategy. Process owner for the product reporting process in the Global Customer Support (GCS) organization.Territory: Global
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Technical Product Manager- Sequencing SystemsRoche Aug 2010 - Jan 2014Switzerland 🇨🇭 , ChGlobal service and support function lead for Roche’s Next Generation Sequencing (NGS) systems. Responsible for on-market technical training, documentation, 2nd level product support, KPI reporting and prioritization of product improvement initiatives. Core project leadership member representing Service in new product launches; responsible for delivering service requirements, service strategy and pre-market training for local service organizations.Territory: Global
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Area Consultant Engineer- Sequencing SystemsRoche Sep 2008 - Sep 2010Switzerland 🇨🇭 , ChService consultant specialized in Next Generation Sequencing (NGS) systems. Responsibilities included providing training, coaching and support for local service representatives, leading installation projects and providing service feedback to the global support organization.Territory: Mainland US
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Field Service RepresentativeRoche Feb 2004 - Sep 2008Switzerland 🇨🇭 , ChField service engineer responsible for installations, repair and maintenance of diagnostic laboratory systems and medical devices.Territory: Texas, New Mexico, Louisiana & Oklahoma
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RecruiterUnited States Air Force Oct 2001 - Feb 2004Randolph Afb, Tx, Us -
Biomedical TechnicianUnited States Air Force Mar 1996 - Oct 2001Randolph Afb, Tx, Us
Adan Martinez Skills
Adan Martinez Education Details
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Universidad Internacional De Las AméricasInternational Business -
Community College Of The Air ForceBiomedical/Medical Engineering
Frequently Asked Questions about Adan Martinez
What is Adan Martinez's role at the current company?
Adan Martinez's current role is Regional Support Manager- Centralized Diagnostics at Roche Diagnostics USA.
What is Adan Martinez's email address?
Adan Martinez's email address is ad****@****hoo.com
What schools did Adan Martinez attend?
Adan Martinez attended Universidad Internacional De Las Américas, Community College Of The Air Force.
What skills is Adan Martinez known for?
Adan Martinez has skills like Biotechnology, Genomics, Hardware Diagnostics, Lifesciences, Medical Devices, Molecular Biology, Biochemistry, Life Sciences, Commercialization, Pcr, Validation, Dna.
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