Adan Mataan Email and Phone Number
Career driven IT Support Professional Certified in CompTIA A+. Experienced working in various work environments while exercising outstanding customer service skills. Attentive to detail with a deadline driven mentality. Possess strong work ethics and exceptional time management and follow up skills.
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DriverLyft Sep 2023 - Presentβ Provided excellent customer service by ensuring passengers were transported to their destinations in a safe and timely manner.βEngaged in conflict resolution and handled unforeseen circumstances professionally while prioritizing customer satisfaction.βKept neat appearance and clean car resulting in 5-star passenger rating. -
Service Desk TechnicianRazor Technology Feb 2023 - May 2023Conshohocken, Pennsylvania, United Statesβ Answered incoming calls from customers and built rapport to narrow does the scope of the issue(s)β Tracked user tickets on Autotask ticketing system and followed up with clients through phone and emailto troubleshoot technical issues.β Documented all issues, generated reports detailing common problems and published it in theknowledge base.β Worked individually and on a team to carry out onboarding and offboarding of client users to facilitatetimely and smooth transition.β Carried out On-call duties and worked with offshore technical experts to monitor client network devicesby remoting into it and resolving any issues pertaining to it. -
Fulfillment AssociateAmazon Jul 2022 - Oct 2022Penns Grove, New Jersey, United Statesβ Solved Problems by clearing system and packaging errors throughout the warehouse floor by placing damaged items and undocumented items in appropriate pins.β Confirmed correct DPCI number for distinct products/confirmed correct Product codes and descriptions.β Examined and inspected products for defects and damages and escalated unsafe products.Picked orders for packers in a fast-paced environment, following the correct procedures for each task to ensure accuracy and safety. -
Customer Service Sales Representative7-Eleven Oct 2021 - Jan 2022Philadelphia, Pennsylvania, United Statesβ Greeted customers and delivered an exceptional customer service experience while stocking and refilling inventoryβ Managed a cash register of up to $600.00 while scanning items, bagging merchandise, using credit/debit POS system, and providing change for all purchases. -
Direct Support ProfessionalKeystone Center For Family Development Nov 2018 - Feb 2021β Provided quality care for clients with intellectual disabilities by encouraging them to perform daily tasks for healthy living and to promote Independence. β Administered timely medications to clients by following the organizations proper medical administration procedures.β Observed and accurately documented client progress in journals and progress notes to keep the healthcare team updated. β Taught clients with inability to formulate language through pictures and visual gestures to promote communication and understanding.
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CookTria Cafe Wash West Dec 2017 - Apr 2018Philadelphia, Pennsylvania, United States
Adan Mataan Education Details
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Information Technology
Frequently Asked Questions about Adan Mataan
What company does Adan Mataan work for?
Adan Mataan works for Lyft
What is Adan Mataan's role at the current company?
Adan Mataan's current role is IT Support Professional π§πΏβπ»// Assisting non-technical End-users in solving Complex technical issues..
What schools did Adan Mataan attend?
Adan Mataan attended Penn Wood High School, Per Scholas.
Who are Adan Mataan's colleagues?
Adan Mataan's colleagues are Christopher Whitfield, Jonathan Thorschmidt, Maya Cafeslt, Roberto Jose, Emilie Davis, Liz Grimsley, Yoel Gil.
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