● Provided excellent customer service by ensuring passengers were transported to their destinations in a safe and timely manner.●Engaged in conflict resolution and handled unforeseen circumstances professionally while prioritizing customer satisfaction.●Kept neat appearance and clean car resulting in 5-star passenger rating.

● Answered incoming calls from customers and built rapport to narrow does the scope of the issue(s)● Tracked user tickets on Autotask ticketing system and followed up with clients through phone and emailto troubleshoot technical issues.● Documented all issues, generated reports detailing common problems and published it in theknowledge base.● Worked individually and on a team to carry out onboarding and offboarding of client users to facilitatetimely and smooth transition.● Carried out On-call duties and worked with offshore technical experts to monitor client network devicesby remoting into it and resolving any issues pertaining to it.

● Solved Problems by clearing system and packaging errors throughout the warehouse floor by placing damaged items and undocumented items in appropriate pins.● Confirmed correct DPCI number for distinct products/confirmed correct Product codes and descriptions.● Examined and inspected products for defects and damages and escalated unsafe products.Picked orders for packers in a fast-paced environment, following the correct procedures for each task to ensure accuracy and safety.

● Greeted customers and delivered an exceptional customer service experience while stocking and refilling inventory● Managed a cash register of up to $600.00 while scanning items, bagging merchandise, using credit/debit POS system, and providing change for all purchases.

● Provided quality care for clients with intellectual disabilities by encouraging them to perform daily tasks for healthy living and to promote Independence. ● Administered timely medications to clients by following the organizations proper medical administration procedures.● Observed and accurately documented client progress in journals and progress notes to keep the healthcare team updated. ● Taught clients with inability to formulate language through pictures and visual gestures to promote communication and understanding.