Andrew Dance

Andrew Dance Email and Phone Number

Enterprise Management Systems Engineer at Worldpay @ Worldpay
london, greater london, united kingdom
Andrew Dance's Location
Greater Colchester Area, United Kingdom
Andrew Dance's Contact Details

Andrew Dance personal email

n/a
About Andrew Dance

Enterprise Monitoring Analyst with over 10 years experience in providing service management solutions in the design, development and support rolls. Has provided third line support in a low latency trading environment for Enterprise management and systems monitoring. Successfully designed and developed an automated utility pricing system as required by an outsourced contract. Run a programme of continuous improvement to reduce alerts and the number of incident tickets. Has a proactive determined attitude and proven ability to achieve under pressure and to work in a team.AREAS OF EXPERTISE• Enterprise and Service management solutions• BMC Patrol Toolset integration • Advanced Patrol Scripting Language• Unix Shell scripting• Microsoft Windows Server support• Complex problem solving

Andrew Dance's Current Company Details
Worldpay

Worldpay

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Enterprise Management Systems Engineer at Worldpay
london, greater london, united kingdom
Website:
worldpay.com
Employees:
7268
Andrew Dance Work Experience Details
  • Worldpay
    Enterprise Management Systems Engineer
    Worldpay May 2015 - Present
    London, United Kingdom
    Provide third line support and development for the monitoring environment based around BMC BPPM 8.6, transitioning to BPPM 9.6• Diagnosing and resolving complex problems.• Testing and and documenting solutions for quality assurance.• Managing the deployment of solutions to the production environment• Creation of support documentation to improve the quality of support.
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  • New York Stock Exchange
    Enterprise System Management Technical Analyst
    New York Stock Exchange May 2011 - Jan 2015
    London
    Provide third line support and development of a bespoke monitoring environment based around BMC patrol for low latency trading platforms.• Diagnosing and resolving complex issues related to the monitoring of systems• Development of new monitoring solutions based around BMC Patrol scripting language as required by problem managers or operational teams• Testing and documenting the solutions for quality assurance• Managing the deployment of solutions to the production environment• Run a programme of continuous improvement for the reduction of false or unnecessary alerts, over a period of a year. Major alerts decreased by 13% and critical alerts decreased by 25%• Creation of support documentation and power point training slides to facilitate knowledge sharing of systems.• As a member of a team to transition the monitoring system away from the BMC solution to an HP OMU solution.
  • Fujitsu Services
    Customer Solutions Architect
    Fujitsu Services Oct 2005 - May 2011
    London, United Kingdom
    The provision of bespoke monitoring solutions utilising the BMC Patrol infrastructure and the design and development of a bespoke service to provide the facility of Utility pricing of the services delivered to PwC.• Design and development of bespoke BMC Patrol knowledge modules for the operational teams supporting services.• Design and development of the Utility pricing service, comprising of autonomous agents running on Wintel and Solaris Unix platforms which populated a central SQL database. The database was queried by a large excel sheet containing the hosts and storage charges or different charging models as stipulated in the service delivery contract. The charging model was operated to invoice the client and was key to the contract.
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  • Pwc
    Systems Management Team Leader
    Pwc Apr 2000 - Oct 2005
    London, United Kingdom
    My role included managing a team providing support and development of the monitoring solutions based around the BMC Patrol infrastructure and developing and enhancing knowledge modules utilising advanced patrol scripting language,• Managing a team providing the support and development of the monitoring solutions• Delivering a Patrol 7 environment utilising (PEM, PCO, PCA, PWC) for Wintel and Solaris Unix systems.• Designing and writing bespoke knowledge modules and enhanced BMC knowledge modules for new services managed by the operations departments, including a Global Finance interface system, Customer Relationship System and large Lotus Domino environment running on Solaris E10K Systems
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  • Pwc
    Senior Server Consultant
    Pwc Apr 1998 - Jan 2000
    London, United Kingdom
    My role included the design of servers and 3rd line support for Windows NT Servers, Wins / DHCP / DNS, Authentication, Backup Solutions, Compaq Insight Manager. Provide operational support to get projects to an operational acceptable state (Advise / Fix Project Components)
  • Info’ Products Uk Plc
    Senior Systems Engineer
    Info’ Products Uk Plc May 1995 - Apr 1998
    Chelmsford, United Kingdom
    Info’ Products was a third party support company.My role included providing technical support to Info’ Products clients on a national basis, covering Wintel and Unix systems (Hardware and Software).
  • Ranmor Computing
    Technical Support Manager
    Ranmor Computing Mar 1988 - May 1995
    Southend On Sea, United Kingdom
    My role included the planning and designing Netware Network solutions and managing the technical support department.
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  • Various Computer Dealerships
    Service Engineer
    Various Computer Dealerships Aug 1983 - Mar 1988
    Chelmsford, United Kingdom
    Maintaining PC Computer Systems / PC Networks

Andrew Dance Skills

Enterprise Architecture Unix Solution Architecture It Operations It Strategy Servers Infrastructure Windows Server Change Management Project Delivery Solaris System Deployment Enterprise Management Systems Shell Scripting Bmc Patrol Bmc Patrol Psl Disaster Recovery

Andrew Dance Education Details

  • Chelmer Institute Of Higher Education
    Chelmer Institute Of Higher Education
    Pass

Frequently Asked Questions about Andrew Dance

What company does Andrew Dance work for?

Andrew Dance works for Worldpay

What is Andrew Dance's role at the current company?

Andrew Dance's current role is Enterprise Management Systems Engineer at Worldpay.

What is Andrew Dance's email address?

Andrew Dance's email address is an****@****pwc.com

What is Andrew Dance's direct phone number?

Andrew Dance's direct phone number is +4484530*****

What schools did Andrew Dance attend?

Andrew Dance attended Chelmer Institute Of Higher Education.

What skills is Andrew Dance known for?

Andrew Dance has skills like Enterprise Architecture, Unix, Solution Architecture, It Operations, It Strategy, Servers, Infrastructure, Windows Server, Change Management, Project Delivery, Solaris, System Deployment.

Who are Andrew Dance's colleagues?

Andrew Dance's colleagues are Holly Harvey, Jackie M., April Stabolito, Pranathi Kadiri, Ross Robertson, Asghar Ghatel, Paul Spencer.

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