Amy D'Angina Email & Phone Number

Responsible for delivery of end user training for Ancillary Desktop products. Managing the development of a Trainer Certification Program. Developing Leadership Competency Model and Leadership Learning program.

Responsible for developing Learning Strategy to align Learning Solutions to corporate strategy. Developed templates to support Instructional Design process including Instructional Strategy, Leaders Guide, Reference Guide and Quick Reference Guides. Selection and management of a team of six instructional designers responsible to rewrite the learning collateral supporting the Mortgage Servicing Platform (MSP) system. Responsible to develop the content management strategy using the Author-it tool to manage object based development of the Leader Guide and Reference Guides.

Currently working a contract position. Responsible for developing the training manuals and conducting training for the rollout of a new a product software.

Responsible to facilitate the standardization of the service taxonomy and requirements toolset for HR Administration, Benefits Administration, Compensation and Service Center product lines.

Facilitated a 6-member multi-discipline team to define and document the SAP service solution, prepare business requirements documents, facilitate client signoff and validate integrations with other project solution leads.

Implemented a multi-phased training solution for the global HR transformation for a fortune 500 major appliance company.

Directed activities to transform the service center training methodology, as part of a 3 year strategic plan to reduce the over $8 mm training budget by more than 40%.

Supported the expansion of the training organization from 35+ to 100+. Responsible to manage a 10+ team providing quality improvement services for three existing clients and implementing training for two clients.

Training account manager responsible, to partner with the external client and operations, to develop and deliver training solutions. Assigned to implement the service center training and then manage training activities for multiple client accounts.