A. Daniel Rodriguez Email & Phone Number

United States

Emeryville, Ca, Us

Managing of Monthly (Contractor & account inactivity) and Quarterly (application, servers, database, and OS - Windows/Linux) account access reviews to meet SOC 2 controls requirements. Continuous reviews of in-scope systems and applications with both IT and Business Departments. Quarterly testing of automated active account data to ensure format and value are not compromised between source and destination. Managed hardware/software configuration of User Access Review (Access Auditor tool) instances to meet system, OS and application data formats. Perform daily On-boarding and Off-boarding Badge access management (Openpath) to the Emeryville, Corporate office. Ensured that all new accounts (user, service, email) followed Access Control policies and all account disablements by supporting teams for Active Directory met SLAs. Review daily Salesforce-Remedy assigned tickets. Provide training for management of audit review process, including TCS support staff. Assisted with Vendor questionnaire reviews, Vendor risk assessment and SOC 2 controls/SIG updates. Ensured Access Management and IAM policies were kept up to date with audit and access trends.

San Jose, Ca, Us

Ensuring access management policies and procedure are being reviewed and applied as required per ISO compliance. Coordinating user access review and asset engagement to secured domains in Domestic and International sites (Austin, San Diego, Washington, Guadalajara, S. Korea, Malaysia, Shanghai, Singapore and Taiwan). Monitoring access activities from both internal and mobile users and reviewing IPS (Infrastructure Prevention System) and IDS (Intrusion Detection System) via CrowdStrike tool. Re-writing polices for asset management including vendor security reviews.

Westminster, Co, Us

Information Security Change Analyst working under THS (Trimble Hosting Services) in a Change Management capacity Audit and Review of Engineering Change Request & Engineering Change Orders through Service-Now tool for compliance and ensure Change Management Policy and Procedures are followed. ISO/27001- 2013 ISMS (Information Security Management Systems) internal-auditor (On-Shore/Off-Shore sites - UK, Germany, China, India, Canada and all US).

San Francisco, California, Us

Enforce Enterprise Change Management Policies; Review/Train/Approve daily Wholesale Technology Change Requests (approx. 25-35cr’s/day). Report and document arbitrations using Remedy to identify areas that require attention. Continuously review/audit policy requirements. Chair weekly high risk review meeting with multiple LOB (Lines Of Business) owners and/or vendor support teams.

New York, Ny, Us

Manage and ensure that all Systems/Application outages are resolved within SLA's and procedures are followed. Vendor GovernanceManaged DOR review outages from previous day and asses’ impact (Business/Monetary/Customer and User).Spearheaded EDR meetings to review High Severity Outages reports for accuracy. Ensure that Remedy trouble tickets are closed within SLA and ensure that information such as Uptime, Resolution and Root cause (if any) is provided.Work with Vendors such as Siemens, CSC, Verizon Business, Accenture, Wipro and Cognizant to resolve reoccurring issues.Manage PFS Oversite (Asset Management) Approve/Disapprove requests from all Lines of Service such as Laptop/Desktop upgrades, space/memory allocation.Work closely with Siemens Desktop Support for Pleasanton and Arlington sites for upcoming projects and scheduling roll-out procedures for deployment of hardware and applications, including SVP and Senior Management systems, mobile support escalations

New York, Ny, Us

Provide parallel support for our Vendor's Incident Management to ensure Operational procedure are followed and SLA's (Service Level Agreements) with customers and/or business are met. Complete RCA (Root Cause Analyst) review as well as RCA assignment.

Us

Monitored multiple Marketing Projects from initiation to implementation. Reviewed test plans to ensure Change Management procedures and guide lines where followed. Manipulated code in Visual Basic for Elixir document automation while managing browser base document automation On-demand and ensured data was not compromised. SME for quarterly ITIL Business Continuity BCP validation.• Validated documents through Quality Assurance procedures prior to roll out of product.• Head of technical vendor governance for streamlining integration of document automation, printing and archiving, including Elixir Technologies, Xerox Corporation, and IBM.• Produced and managed an environment for Letter Automation (Elixir), consisting of five server and three file producing environments. Oversee support for multiple in-house users as well as senior management.

Managed projects from initiation to completion.Evaluate various document automation applications in search of the best value added product available.Managed technical relationship with multiple vendors in streamlining integration of document automation, printing, and archiving including Elixir Technologies, Xerox Corporation, and IBM.Instituted service level agreement (SLA) plans to ensure the business and application developers could perform their duties with clarity of all parties objectives.Produced an environment for Letter Automation (Elixir) consisting of 1 server and 3 file producing environments.Put in place a BCP (Business Continuity Plan) for Letter Automation for Disaster Recovery.

Responsible for daily support of groups consisting of 25 to 40 customer representatives.Managed applications in multiple operating systems such as Win 3.1, Windows 95, Windows 98, NT and Me.Initiated RO (Roll Outs) of PeopleSoft Management program for Human Resources across various campuses; Pleasanton, Sacramento, CA and Arlington, TX sites.Supported 24/7 all Senior Management and Executive system escalations for multiple sites (Pleasanton, Oakland, San Francisco and Sacramento, CA).In charge of upgrading older operating systems and migrating applications, produced beta version for extensive testing.

Bachelor'S Degree, Computer And Information Sciences And Support Services

Bachelor Of Applied Science (Basc), Computer And Information Sciences And Support Services

Certification, Iso/Iec 27001 :2013 Internal Audit (Tpecs)

Bachelor'S Degree, Computer And Information Sciences And Support Services

A.A. Information Technology, Network Administration

Certification, Comptia A+

Associate Of Arts And Sciences - Aas, Computer Science

Iso/Iec 27001:2022, Lead Auditor