Adanna Chikwendu Email & Phone Number

London, England, United Kingdom

Manage a portfolio of enterprise clients in the FinTech sector and maintaining a high customer retention rate by implementing a proactive approach to customer relationship management, issue resolution, and strategic client engagement.Lead onboarding for new enterprise customers, providing daily support to ensure seamless transition experiences and contributing to a 12% improvement in first-month satisfaction scores. Through regular check-ins and hands-on guidance, I establish a framework that strengthens customer loyalty.Develop and present data-driven performance reports to senior management and key stakeholders, delivering insights that influence strategic decision-making and enhance service alignment with organizational goals. My analysis helps shape client success metrics and highlights growth opportunities, contributing to the company’s overall business strategy.

Greater London, England, United Kingdom

As a Customer Support Representative, I delivered exceptional customer service through phone, email, and social media channels, ensuring quick and effective resolution to customer issues. By consistently prioritizing customer satisfaction, I contributed to a high customer retention rate, promoting loyalty and brand reputation.Collaborated to the creation and maintenance of a comprehensive knowledge base on Confluence, empowering both customers and colleagues with up-to-date resources for self-service and support.Met and regularly exceeded key performance indicators (KPIs), including personal and general targets, increasing overall productivity.