Adanna Ezeuko Email & Phone Number

Experienced Administrative Officer with a strong background in healthcare support, specializing in breast screening services. Skilled in managing patient records, scheduling appointments, and ensuring seamless coordination between clinical staff and patients. Committed to maintaining high standards of confidentiality and providing exceptional service to enhance patient care and operational efficiency. Adept in using healthcare management software and fostering a supportive environment for both patients and healthcare teams

Abuja, Federal Capital Territory, Nigeria

In my role as an ITSMS Manager and Data Manager with customer care responsibilities, I managed IT service processes to optimize workflows and minimize downtime while designing and maintaining accurate, compliant data systems. I analyzed large datasets to provide actionable insights and created reports and dashboards for informed decision-making. Additionally, I delivered exceptional customer support by addressing technical issues, resolving escalations, and fostering strong client relationships. Collaborating with cross-functional teams, I aligned IT and data strategies with business objectives and contributed to operational excellence through innovative solutions. I also handled recruitment tasks, employee onboarding, and streamlined customer service operations to enhance user satisfaction and retention.

Abuja

Abuja, Federal Capital Territory, Nigeria

Welcomed customers, assist them with their purchases, answer questions, and provide medication information.Handled customer complaints in a professional and courteous manner.Verified and processed Prescriptions accurately and compliantly.Handled prescription refill requests with accuracy and consistency.Managed inventory returns, and kept an eye on stock levels.Verified adherence to pharmacy policies and regulations.Observed safety precautions when handling and storing medications while keeping the area tidy.Preserved client privacy and guarantee the privacy of personal health data.Used easy clinic management software for customer registration and records, generate prescriptions and create invoice for customers.

Abuja, Nigeria

 Maintained positive, empathetic and professional attitude towards customers at all times. Prepared tender documents for submission to government agencies for bidding. Prepared proforma invoices when required to clients and customers. Handled customer complaints, provide appropriate solutions and alternatives within the time limits; followed up to ensure resolution. Kept records of customer interactions, transactions and comments

Abuja Municipal, Federal Capital Territory, Nigeria

 Scheduled outgoing project reports and memos to relevant units. Provided weekly reports to the operations officer Maintained hard copy filing system for records and documentation purposes. Provided general administrative and clerical support including data entry, mailing and scanning.