Experienced Retail and Business banker, passionate and dedicated Sales Expert and Leader who strives to deliver exceptional service and value to our clients and stakeholders. I have a master's degree in business administration and a strong background in sales, credit underwriting, commercial credit, customer care, portfolio management and relationship banking. I have successfully managed and grown a portfolio of small and medium-sized enterprises, providing them with tailored solutions and advice to meet their financial needs and goals. I have also contributed to the development and implementation of branch strategies, policies, and procedures, as well as the coaching and mentoring of staff. I am committed to fostering a culture of collaboration, innovation, and excellence, and to supporting the vision and mission of being a leader in financial and customer services.