Adan Pardo Zurita Email and Phone Number
Adan Pardo Zurita work email
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Adan Pardo Zurita personal email
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Ever since I committed myself to Constant and never-ending improvement, I've been on a mission to level up everything I do. Think of me as a real-life Mario, always collecting coins of knowledge and power-ups of personal growth.I'm not just passionate about learning; I'm downright obsessed! If there was a gold medal for learning, I'd have a whole room full of them. You could call me the Usain Bolt of accelerated learning and the Yoda of meta-learning.My love for language and technology has turned me into a globetrotting adventurer. I've journeyed through five countries like a tech-savvy Indiana Jones - USA, Mexico, Japan, South Korea, and Malaysia. I even found the lost city of Wi-Fi in one of them!With my flexible and adaptable nature, I can blend into any work culture like a chameleon wearing a business suit. Need a problem solved? Well, I've got more angles than a geometry teacher! I'm like a human Swiss Army knife, equipped with solutions for all kinds of team troubles.I'm always on the lookout for new things to try and polish. If life was a buffet, I'd be the one piling my plate with a little bit of everything, because you never know which dish will become your secret sauce.So, buckle up, because I'm here to bring a fun-filled, laughter-infused boost to your team. Let's embark on this exciting journey of growth and improvement together!
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Lasertec CorporationSan Jose, Ca, Us
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Bilingual Information Technology Administrator (Jp/En)Lasertec Corporation Nov 2022 - PresentShin-Yokohama, Kohoku-Ku, Yokohama, JpJob Summary: Responsible for coordinating installations, resolving system issues, and improving the company's IT system. Supports office management in the US and Europe, collaborates with the global IT department, and leads new office openings. Duties are performed in Japanese and English, fostering connections with team members in Chinese, Korean, French, and Cantonese.Key Responsibilities:IT Support: Maintain computer networks, phone systems, and security systems. Install hardware/software, provide technical support, and address technical problems.Administration, HR, and Accounting Support: Implement management policies, evaluate controls, and ensure compliance. Assist with IT-related administrative tasks.Other Responsibilities:Collaborate effectively with the global IT department based in Japan, including members from Taiwan, Korea, and Singapore, using Japanese and English.Lead and assist in opening new offices in Texas, Arizona and California.Seek continuous improvement, adhere to ethical standards, and maintain a clean and safe work area.Comply with company policies. -
Language Specialist And Content CreatorAdan Sensei Language Coaching Dec 2020 - Presentwww.adansensei.com
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Network Technical Support Tier1 Team Supervisor - Japanese/EnglishNtt America Oct 2014 - Jan 2019London, United Kingdom , GbSupervised team of 8 bilingual English/Japanese members in California and Virginia, providing networking technical support to Japanese top global corporations.• Designed, reviewed, and improved over 50 support processes for better workflow with customers and internal teams based on ITIL (Information Technology Infrastructure Library) best practices.• Supervised transition of support duties from USA of 8 members to Malaysia team of over 16 members.• Tracked KPI (key performance indicators) via reports such as “Mean time to recovery” and “reply speed” providing over 99% customer satisfaction.• Trained and oriented over 10 new team members on the company’s vast and current team members on support processes.• Developed training program to get members up to speed in work responsibilities in less than 1-month vs a 6-month self-paced program.• Created video training content for hard to grasp processes.• Provided 24x7 on-call support on issues as a supervisor for the company’s team members when they experienced trouble with customers or difficult to execute procedures.• Traveled to Malaysia in 2018 to train new support group on-site and then remotely post-transition.• Provided 24x7 support to new Malaysia team post-transition. • Performed all duties of “Bilingual Global Technical Support Consultant” as needed. -
Bilingual Global Network Tier1 Technical Support Consultant - Japanese/EnglishNtt America Dec 2009 - Oct 2014London, United Kingdom , GbProvided English and Japanese network collocation/hosting support for Japanese enterprises.Main duties involved hardware replacement, troubleshooting server issues with internal teams or with external vendors, and finding root causes for server/network problems.• Provided customer-facing support for hosting and network collocation to Japan from the US.• Performed basic troubleshooting of customer HW/SW or network issues to validate the problem and escalate appropriately.• Analyzed customer’s request and escalated to resolve as needed to internal departments such as Linux, Windows, Network, Storage or externally by engaging vendors such as Dell, HP, Teradata, and others.• Communicated results to customers of varying technical skill levels and backgrounds.• Logged work thoroughly using ticketing system.• Monitored 24x7 customer servers and websites internal monitoring tools such as NMS Netcool and SolarWinds.• Managed ticketing queues for issues in order to meet SLA’s (Service Level Agreements).• Provided consistent status reports to shift supervisor.• Performed all activities in Japanese and English.
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Web Systems Engineer / Web Hosting Technical SupportJapan Systems Development Jul 2008 - Sep 2009• Designed and programmed websites using PHP, JavaScript HTML, MySQL, and Smarty.• Modified existing software to correct errors, upgrade interfaces and improve performance.• Collaborated with team members to create applications system analysis based upon client requirements.• Performed scheduled backups, hardware replacements, and OS Installations.• Performed manual web hosting server installation and configurations in Linux and Windows (Windows 2003, 2008, Red Hat, IIS). • Configured firewall policies.• Configured permissions and groups in Windows Server.• Provided web hosting troubleshooting support via e-mail and telephone to a network of over 10,000 customers (enterprises/personal users).• Designed and updated company’s process manuals for hosting setup, domain registration, and DNS.• Performed duties in 100% business Japanese.
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Interpreter (Japanese / Spanish/ English)Tensho Mexico Sep 2007 - Jan 2008Interpreted for Japan and Korea engineers to assist in the construction of a paint coating plant. • Provided 24/7 language interpreting support to bridge the cultural gap between Japan, Korea, and Mexico.
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Systems Engineer InternshipSony Electronics East Tijuana Feb 2007 - Jun 2007Attended a 4 months internship as a Systems Engineer in Sony’s surface mounting department.• Developed software using Visual Basic 6 and Visual Basic .NET.• Provided a communication bridge interpreting technical Japanese into Spanish and English for Japan and Mexico teams.
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English-Spanish Transcription Services / Systems MaintenanceRoth & Associates Sep 2005 - Feb 2007Transcribed English and Spanish audio used as evidence in court cases.• Transcribed English and Spanish court sensitive audio recordings into Word.• Provided technical support and maintenance to the companys 10 computer systems.
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Japanese Language InstructorSony Electronics East Tijuana Feb 2001 - Jun 2005Instructed class of 15 students in Sony’s Upper Management Department.• Designed teaching curriculum for quickly explaining hard to grasp Japanese language concepts to students.
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English-Spanish Translator / Systems MaintenanceCalderon Productions Jun 1998 - Oct 2002● Translated movies shown on the Showtime network from English to Spanish● Provided technical support to the company's 10 computer systems - 10 desktops and notebooks.
Adan Pardo Zurita Skills
Adan Pardo Zurita Education Details
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Universidad Autonoma De Baja CaliforniaComputer Engineering -
Self-Directed Mba
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Nara University Of EducationLanguage Mastery And Japanese Culture Research
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Preparatoria Federal Lazaro Cardenas
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Universidad Autónoma De Baja CaliforniaComputer Engineering
Frequently Asked Questions about Adan Pardo Zurita
What company does Adan Pardo Zurita work for?
Adan Pardo Zurita works for Lasertec Corporation
What is Adan Pardo Zurita's role at the current company?
Adan Pardo Zurita's current role is Multi-lingual IT Admin.
What is Adan Pardo Zurita's email address?
Adan Pardo Zurita's email address is ex****@****ail.com
What schools did Adan Pardo Zurita attend?
Adan Pardo Zurita attended Universidad Autonoma De Baja California, Self-Directed Mba, Nara University Of Education, Preparatoria Federal Lazaro Cardenas, Universidad Autónoma De Baja California.
What skills is Adan Pardo Zurita known for?
Adan Pardo Zurita has skills like Fluent English, Fluent Japanese, Fluent Spanish, Korean, English, Management, Integration, International Business, Customer Service, Troubleshooting, Networking, Spanish.
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