Adan Pardo Zurita Email & Phone Number

San Jose, Ca, Us

San Jose, Ca, Us

Shin-Yokohama, Kohoku-Ku, Yokohama, Jp

Job Summary: Responsible for coordinating installations, resolving system issues, and improving the company's IT system. Supports office management in the US and Europe, collaborates with the global IT department, and leads new office openings. Duties are performed in Japanese and English, fostering connections with team members in Chinese, Korean, French, and Cantonese.Key Responsibilities:IT Support: Maintain computer networks, phone systems, and security systems. Install hardware/software, provide technical support, and address technical problems.Administration, HR, and Accounting Support: Implement management policies, evaluate controls, and ensure compliance. Assist with IT-related administrative tasks.Other Responsibilities:Collaborate effectively with the global IT department based in Japan, including members from Taiwan, Korea, and Singapore, using Japanese and English.Lead and assist in opening new offices in Texas, Arizona and California.Seek continuous improvement, adhere to ethical standards, and maintain a clean and safe work area.Comply with company policies.

www.adansensei.com

London, United Kingdom , Gb

Supervised team of 8 bilingual English/Japanese members in California and Virginia, providing networking technical support to Japanese top global corporations.• Designed, reviewed, and improved over 50 support processes for better workflow with customers and internal teams based on ITIL (Information Technology Infrastructure Library) best practices.• Supervised transition of support duties from USA of 8 members to Malaysia team of over 16 members.• Tracked KPI (key performance indicators) via reports such as “Mean time to recovery” and “reply speed” providing over 99% customer satisfaction.• Trained and oriented over 10 new team members on the company’s vast and current team members on support processes.• Developed training program to get members up to speed in work responsibilities in less than 1-month vs a 6-month self-paced program.• Created video training content for hard to grasp processes.• Provided 24x7 on-call support on issues as a supervisor for the company’s team members when they experienced trouble with customers or difficult to execute procedures.• Traveled to Malaysia in 2018 to train new support group on-site and then remotely post-transition.• Provided 24x7 support to new Malaysia team post-transition. • Performed all duties of “Bilingual Global Technical Support Consultant” as needed.

London, United Kingdom , Gb

Provided English and Japanese network collocation/hosting support for Japanese enterprises.Main duties involved hardware replacement, troubleshooting server issues with internal teams or with external vendors, and finding root causes for server/network problems.• Provided customer-facing support for hosting and network collocation to Japan from the US.• Performed basic troubleshooting of customer HW/SW or network issues to validate the problem and escalate appropriately.• Analyzed customer’s request and escalated to resolve as needed to internal departments such as Linux, Windows, Network, Storage or externally by engaging vendors such as Dell, HP, Teradata, and others.• Communicated results to customers of varying technical skill levels and backgrounds.• Logged work thoroughly using ticketing system.• Monitored 24x7 customer servers and websites internal monitoring tools such as NMS Netcool and SolarWinds.• Managed ticketing queues for issues in order to meet SLA’s (Service Level Agreements).• Provided consistent status reports to shift supervisor.• Performed all activities in Japanese and English.

• Designed and programmed websites using PHP, JavaScript HTML, MySQL, and Smarty.• Modified existing software to correct errors, upgrade interfaces and improve performance.• Collaborated with team members to create applications system analysis based upon client requirements.• Performed scheduled backups, hardware replacements, and OS Installations.• Performed manual web hosting server installation and configurations in Linux and Windows (Windows 2003, 2008, Red Hat, IIS). • Configured firewall policies.• Configured permissions and groups in Windows Server.• Provided web hosting troubleshooting support via e-mail and telephone to a network of over 10,000 customers (enterprises/personal users).• Designed and updated company’s process manuals for hosting setup, domain registration, and DNS.• Performed duties in 100% business Japanese.

Interpreted for Japan and Korea engineers to assist in the construction of a paint coating plant. • Provided 24/7 language interpreting support to bridge the cultural gap between Japan, Korea, and Mexico.

Attended a 4 months internship as a Systems Engineer in Sony’s surface mounting department.• Developed software using Visual Basic 6 and Visual Basic .NET.• Provided a communication bridge interpreting technical Japanese into Spanish and English for Japan and Mexico teams.

Transcribed English and Spanish audio used as evidence in court cases.• Transcribed English and Spanish court sensitive audio recordings into Word.• Provided technical support and maintenance to the companys 10 computer systems.

Instructed class of 15 students in Sony’s Upper Management Department.• Designed teaching curriculum for quickly explaining hard to grasp Japanese language concepts to students.

● Translated movies shown on the Showtime network from English to Spanish● Provided technical support to the company's 10 computer systems - 10 desktops and notebooks.

Bachelor'S Degree, Computer Engineering

Education record

Ministry Of Education (Monbukagakusho), Language Mastery And Japanese Culture Research

Education record

Bachelor Of Engineering (Beng), Computer Engineering