Adao G. Email & Phone Number

Birmingham, Gb

United Kingdom

Supporting various Installations and migrations of Meraki and CPE bringlives for AS Watson project.

Remote - Uk

• Working on Fortigate installations, configurations and troubleshooting of Routers, Cutovers and CPE bringLive on circuits for Moss Bross Group project • Working on Moss Bros Group with High-Level Design (HLD) document with the objective to collate the requirements and describe Daisy’s proposed solution to migrate the wide area network to SD-WAN and refresh the connectivity circuits. • The resolution includes: • SD-WAN Migration from MPLS to SD-WAN. Replace MPLS with SD-WAN providing:approximately 100 Site to site connectivity • Secure local Internet breakout using templated configuration • Connectivity to sites • SD-WAN overlay Utilising next generation firewall • UTP Licenses • Deployment of over 200 routes, 100 Fortigates installations and Line circuit bringLive./ cutovers.• Monitoring of Fortimanager and investigations curried out on FortiAnalyze.• Failover testing • Remotely troubleshoot and fix during SD-WAN Build Installation by Cameo Field Engineer• Install of Fortinets SD-WAN appliances: Fortigate 40F and Fortigate 200F and any other associated equipment (Cisco CPE, Technicolor CPE etc). • Fully test and commission the SD-WAN connectivity. • Recover any old equipment that was used as part of the MPLS WAN that is no longer required.

Remotely

• Dispatch and bring live of Customer CPE and Defined OLA's• Provide 2nd line support for customer technical services including monitoring, incidents and appropriate service requests within agreed service hours and to agreed service levels.• Establish effective working relationships with key parties from internal stakeholders to external suppliers; encourage stakeholder engagement and drive high quality working relationships.• Assist in writing training documents and knowledge articles• Work with manager to manage escalations or complex requests from all sources regarding fulfilment, communicating and engaging other parties (including 3rd parties) as required.• Delivering new CPE for circuits / making changes to existing circuits.• Troubleshooting complex incidents and service requests

Birmigham (Brindley Place 1 Hq)

• The” Director of TEC “on venue • Leads and owns the Technology implementation activities on venue• Manages key supplier venue based dependencies and access. • Dedicated point of contact and liaison for all technology activities regarding the venue.• Overall service support manager ( i.e manager of help desk)• Critical situation manager for all high severity incidents on venue• Sign-off on provider delivery• Managers B2022 Technology financial interests with Technology partners on site (change request and contract variation endorsement).• Overall technology asset and inventory responsibility on venue.• Manages technology risks and issues, escalating as needed.• Daily reporting and liaison with the central Technology Operations Centre (TOC)• Point of contact for venue visits.• Tour leader.

Hinckley, Leicestershire

• Accountable for the support of the Customer Network Infrastructure LAN environment (with some WAN infrastructure)• Undertake or support radip restoration on CNI network fault resolution within SLA (and prior to critical service failure where possible)• Take an pro-active responsibility for the technical support / issues arising within the evironment at Data Centres• Investate network problems identified using pro-active support managements tools.• Ensure that all incidents are dealt with correctly and customer SLA are managed and customer expectations are mantained• Build and maintain trusted relationships with key customer stakerholders• Become expect in the customer networks and their technologies• Covering the shift of 12hrs which is provided 24*7*367

Birmingham, Lozells

Community Foundation (Charity Company) Position: IT / Network Adminstrator key Responsabilities:Updating and monitoring IT user accounts.Responsible for creating Outlook user account for all new staff and updating existing ones. Maintenance & management of the Critical Windows based Server Environment. Maintaining up to date Antivirus levels on all machines company wide. Working on Active Directory accounts, configuration of Printers network & laptops. Managing and monitoring of DropBox Cloud Storage and Backup. Providing maintenance support and break-fix solutions. Follow Documented processes i.e. implementing change control procedures. Liaising & meeting with external suppliers of IT services. Producing technical reports for the Community Foundation Manager.Troubleshooting technical problems and implementing solutions. Purchasing of IT Equipment and software in line within agreed budgets. Supporting a multi-site IT infrastructure of at least 30 employees. Responsible for the fast and accurate troubleshooting of reported faults.Providing technical support for a wide range of internal & external applications.

Uk Wide And Emea

Key responsibilities:· Installation and configuration of Cisco routers and Switches at various customer locations for RBS in UK and EMEA· Install and configuration of ATM, IP Telephone· Site decommissioning and implementation· Site survery work

Uk - Redditch Cdc

Duties and Responsibilities in Tier 1 / 2Multi-platform Cisco router and switch support, HP & proprietary solutions (i.e. netgates)Direct customer and account team interface providing day to day network supportManage trouble investigation, isolation and steady state recoveryAssists users to identify and solve complex connection and communication problemsWorkload breakdown: Premium customers (eVPN) where minimal verbal engagement is required as well as all other low cost end user services (RAS, BIS, AVTS, Anira) where regular communications with customers are requiredBackground knowledge of frame relay, ATM, DSLProblem resolution / knowledge of the back-up methods such as ISDN, iBGP, HSRP, VRRP), troubleshooting, routing protocols such as OSPF, BGP and EIGRPKnowledge of Windows, Unix, ticketing systems such as Remedy

Den Haag - Netherlands

Handle complex requests by assigning the correct IP addresses and ranges for telecom projects and keep the database up to date. Assist the AdministratorTasks :Directly responsible for the IP address allocations and registrations on the IP Management Database (EasyIP) and related systems (tools) Directly responsible for the correct and timely handling of incoming requests from customers, which are received in the request Queue under the Task-group in ServiceCenter (GLBSTOTCPIP).Directly responsible for the correct and timely follow-up and execution of all email correspondence arriving at the SITI-STO-GD-IP-Management email box.Single point of contact for all IP address related requests.This means we are the Interface for customers to team’s in KL for DNS, Active Directory, DHCP issues Challenge requests on DNS naming standardsEnsures that DNS entries are registered for all kind of devices that are receiving an IP address from our teamEnsures that DHCP scopes are created for all user ranges that are assigned by our teamEnsures that AD entries are created for all subnet ranges that are assigned by our teamResponsible for BGP and AS registration and allocation Re-active monitor capacity of IP-ranges Member of renumbering projects (e.g. private to public) Focal Point / coordinator for IP subnet Expansions Project Communicate with official authorities (ARIN, RIPE) Make proposals for updates on the telecom standard document’s GST-1013 and GST-1003 IP address migration and site acceptance. IP address blocks assignment – in conjunction with other SITI-STO-GD processes to ensure optimum route summarisation where possible. Communicate with Segment Owners to analyse all IP Data Discrepancies and to initiate corrective actions with the aim of: (1) Optimising overall STO Configuration Management

Den Haag - Netherlands

IP Management team manages the MNS managed IP addresses, subnets and IP ranges. Most changes are requested through MNS Request Management. This document describes all tasks performed by IP Management on receiving requests. The tools used by IP Management to record / perform tasks are:1. RequestCenter (OneRM) Within RequestCenter, all IP Management-related requests are assigned to the RequestCenter group GLBTCMTCPIP.2. Men&MiceThe Men&Mice database is used to store the following information:• Shell-owned and routed, public and private, networks• Non Shell-owned networks visible in the Shell network

Redditch South Birmingham (Uk)

Lead and Execute Customer Provisioning/Enablement ProjectsInitiate the Ordering of customer Circuit, Leased Line, XDSL, POTS line and Network Equipment’s (Router, Switches & Modem), Execute updates and maintain internal business systems which are used for Project Control, Ordering and Configuration ManagementContacting the 3rd Party PTT on type of Circuit requested to be delivered, where to deliver on customer site and update AT&T internal systems, Management of Customer installations and Migrations after the requested Circuit/Line has been delivered by PTT.Maintain a close contact with Customer, Network Designer and Network Configurator.Coordinate A-End (Backbone Cabling) on IGX/MGX Switches on AT&T POP and lead Customer Migration/Test and Turn-up.I used to troubleshoot customer Circuit/Line during Migration/Test and Turn up with PTT and Network Installer.

Uk - Redditch

Working as part of a Reactive and Pro-active Network Monitoring team. Reacting to various alarms for Cisco routers connected via a wide range of network configurations through monitoring tools including HP Open view and Master cell. Problem analysis and diagnosis were carried out using a collaboration of diagnostic tools and accessing router. Logging problems using global ticketing systems: Remedy, GPCs, Generating customer awareness of those problems according to strict SLA’s. Responsible for providing telephone technical support. Other duties include call management of WAN related problems, monitoring Cisco Pix Firewalls, communicating with third party suppliers, testing connectivity of services and engaging global helpdesk to assist with faults on an international scale. Fluent in English, French, Portuguese, Russian and Spanish. These skills benefit me when I need to engage the support of local telecom companies, which is essential when faults need to be rectified throughout the EMEA (Europe, Middle East, Africa)

Birmingham, United Kingdom

Providing administrative support to the Business Support Team Leader, design and produce photo ID Cards for customers, Database skills in order to forward paper work to internal customers, efficiently answering the phone using the standard company greeting and direct calls through to the relevant person, provide responsive administrative and clerical duties as required by the business objectives.

London, United Kingdom

Maintaining database, producing management information. Updating/running PowerPoint Presentations.Creating and resetting user accounts, monitoring backup processes, troubleshooting the system software/ hardware, installation of IT equipment, carrying out hardware repair, upgrade and maintenance of PC’s, Windows 95, 98, 2000, XP, Windows 2000 server. Installation and troubleshooting of network for the user requirement.

Master Of Laws (Llm)/ Legal Practice (Solicitors) And Lpc), Law

Advocacy, Debate, Mooting, Civil and Criminal Litigation, International Trade & Transactions, Media & Entertainment Law

Bachelor Of Laws - Llb, International Law

Bachelor Of Laws (Llb), Social Sciences, Diploma Of High Education In Law And Business Law

Law with Business Law

Networking Systems, Cisco Certified Network Professional Routing And Switching (Ccnp Routing And Switching)

Bachelor'S Degree, International Relations And Affairs, 2:1

Activities and Societies: Russian, English, French, German, Portuguese, Spanish,

High School Diploma, Accounting And Finance, Distinction

Russian Language, Computer And Information Sciences And Support Services, Distinction