Dynamic professional with extensive expertise in service management and data analysis with proficiency in Microsoft Excel, Power BI, Tableau, SQL, Python, Azure DevOps and Microsoft Dynamics 365. Skilled in data analysis, data visualization and reporting, database management, service performance management, operational efficiency, process optimization, and customer relationship management. Strong problem-solving skills and track record of enhancing customer satisfaction and business intelligence using advanced data tools and methodologies Key StrengthsService Performance ManagementData Analysis & ReportingData VisualizationStrategic Planning & ImplementationTeam Leadership & CoordinationEffective Communication & Problem-SolvingOperational Efficiency & Process OptimizationCustomer Relationship ManagementDatabase ManagementAchievementsImproved service delivery performance through data analysis and identifying inefficiencies .Achieved an increase in operational efficiency and client satisfaction by implementing best practices and innovative solutions .Enhanced team productivity and engagement through leadership and support initiatives .Developed data-driven insights to improve project management and deliver higher-quality outputs .Looking AheadAs I continue to advance my career, I am eager to leverage my extensive experience in service management and data analysis to drive innovation and operational excellence. I am particularly interested in roles that allow me to utilize my skills to contribute to the success of dynamic organizations. My goal is to continue delivering actionable business intelligence, fostering strong team collaboration, and enhancing customer satisfaction through continuous improvement and data-driven strategies.
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Data Support WorkerCranmeadUnited Kingdom
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Data AnalystManiz Ltd Sep 2023 - Oct 2024United KingdomCollecting, cleaning and analyzing data, utilizing statistical techniques to derive insights that support strategic business decisions and enhance operational effectiveness.Ensuring data security and compliance with privacy standards and maintaining the integrity and accuracy of data across multiple platforms.Collaborate effectively with cross-functional teams to translate analytical findings into strategic actions that drive measurable improvements.Facilitating clear and engaging communication of complex data to stakeholders across the organization using dynamic data visualizations and interactive dashboards with tools like Excel, Tableau and Power BI.Collaborated with a multidisciplinary Agile team to deliver successful software projects using Azure DevOps, enhancing project visibility and tracking by implementing streamlined workflows for improved accountability among team members. -
Graduate StudentUniversity Of Sussex Sep 2022 - Sep 2024
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Service Management AnalystCourierplus Services Nigeria Jul 2021 - Sep 2022Lagos, NigeriaCollected and analyzed service delivery data to identify critical trends, inefficiencies, and opportunities for improvement, using insights to drive strategic actions that elevated service quality. Regularly evaluated service delivery performance against key performance indicators (KPIs) and service level agreements (SLAs), creating comprehensive reports that highlighted improvement areas to optimize operational efficiency and support data-driven decision-making within the team. Supported day-to-day service operations, ensuring adherence to organizational standards and regulatory requirements, while continuously monitoring service quality to maintain outstanding delivery performance. Led initiatives for service optimization that transformed the customer experience, improving both operational responsiveness and the efficiency of service delivery processes. -
Service Assurance ExecutiveCourierplus Services Nigeria Sep 2016 - Jun 2019Lagos, NigeriaPrimary point of contact for clients, managing relationships, addressing and resolving issues, and conducting regular business reviews to discuss performance and identify opportunities for improvement. Monitored service performance against established SLA of clients to ensure customer satisfaction. Preparing and presenting service performance reports to clients, cross-functional teams and stakeholders.
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Data Entry OfficerCourierplus Services Nigeria Oct 2014 - Aug 2015Lagos State, NigeriaInput data into the company's database with utmost accuracy, contributing to the integrity of the database. Upheld data protection standards to ensure the confidentiality and security of all information processed, in compliance with both local and international data protection laws. Identified and recommended improvements to data entry processes and systems, which improved data processing efficiency and reduced error rates. Assisted in training new data entry clerks, ensuring adherence to company 'standards and practices, thereby maintaining continuity and quality across the team. Prepared accurate and timely reports, which were used to inform management decisions and process improvements.
Adaolisa Okafor Education Details
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Data Science -
Biochemistry
Frequently Asked Questions about Adaolisa Okafor
What company does Adaolisa Okafor work for?
Adaolisa Okafor works for Cranmead
What is Adaolisa Okafor's role at the current company?
Adaolisa Okafor's current role is Data Support Worker.
What schools did Adaolisa Okafor attend?
Adaolisa Okafor attended University Of Sussex, University Of Lagos.
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