Selected as a contract administrator to provide general office support for a variety of clerical activities and tasks including answering incoming calls, managing the reception area, mail, requisitioning supplies, organizing office communication and activities on a day-to-day basis.

  Excellent verbal and written communication skills. Web and Audio Conferencing Preparation of client Pitch-Kit folders  MS Office Skills Spreadsheet Development Project Planning Travel and Meeting Scheduling  Executive Presentation Development Lotus Notes Office Skills Preparation of expense reports WebEx ClickShareSetup WebEx meetings for external events/functions with little to no direction of management.  Participates in regular departmental meetings, training and development sessions as directed.  Provide top-tier coverage for the front desk / reception area by professionally answering, screening and directing all incoming phone calls to appropriate members. Additional responsibilities include expense reports, IT support ticket request, calendar management, updating business contacts, maintaining filing system. Order, maintain and ensure timely payments of office supplies, make sure all office equipment work and function properly, troubleshoot when necessary.

Front desk coverage, Building contact, travel and hotel arrangements, ordering and activation of security badges, memo writing, formatting and editing, creating updating On/Off-Boarding information, updating of relevant administrating files and database, order and maintain office, kitchen, equipment and marketing supplies, inventory, switchboard, Notary liaison, client/visitor greeting, running of equipment reports, calendar management, meeting arrangements. Generated enrollment packets, ordering of marketing material, created pitch-kit folders, updated client information, event planning, time management.

PricewaterhouseCoopers, Chicago, IL (Directly supported Internal Firm Services Partners, Managing Directors, Directors, and Senior Managers in the Marketing and Sales department. Provided critical support to a number of CRE’s and Client Drivers, implementing solutions to routine problems arising out of service or policy interpretation).Marketing Team Assistant, Marketing and Sales Department, 1/2007 to 7/2009 (Full-time)Selected Achievements: Effectively assisted directors with their time and expenses in an accurate and timely manner in accordance with Firm policy using Web Expense Time and Expense Software application. Assisted with all travel arrangements for a team of directors utilizing Voyager or other Firm services for travel reservations. Adhered to fiscal policies and procedures related to expense and travel reimbursement. Assisted in conference room requests and catering coordination, greeted guests professionally and followed guest procedures as well as notify PwC employee(s) of their arrival. Maintained updated client contact information recognizing names and levels of client leadership and establishing a connection with client admin personnel using MS Excel Software application. Enrolls and tracks Partners/Managing Directors CPE credits, licenses and requirements using CE Manager LMS & CPE Tracking application. Effectively maintained calendaring for twelve Marketing Directors and two Partners using Lotus Notes.  Accepted, picked up and delivered mail and packages on a daily basis, sent mail and packages appropriately through interoffice mail, U.S. mail or express vendor. Proactively participated in knowledge sharing activities, continuously develop and communicate best practices within formal and informal networks. Resolved hardware, software, and networking problems for Personal Digital Assistants (PDAs) including Palm, IPAQ, and Blackberry. Provided support for assigned internal customers by troubleshooting.

PricewaterhouseCoopers Helped manage the workflow of the company’s client/customerrelationship management database using SAP software. Proactively managed and adjusted Partner, Managing Directors calendarevents, coordinated weekly project team meetings and assisted in thedevelopment of meeting agendas to increase meeting efficiency, keptInternal Customers supported aware of changes in a timely and accuratebasis. Accountable for various administrative supports of sales, marketing, andservice initiatives using an array of support skills.

(Provide administrative/front office management support for multiple divisions in a single office. Held position of increased responsibility with all company members located throughout United States, Canada, Europe, South America, and Asia).Office Service Manager, 4/2004 to 11/2006 (Full-time)Selected Achievements: Updated and maintained VP of High Performance calendar using Lotus Notes, completely re-organized the Executive and Finance libraries using MS Excel, and assisted managers with special projects i.e., office renovations, new office layouts, and office moves. Scheduled and organized 2005 annual Employee Appreciation Week, selected employee awards, reserved venue, chose décor and dinner menu. Resulted in saving the company’s entertainment department more than $3,000 by effectively negotiating with vendors. Coordinated and set up high-level conference calls, board and management meetings, special events and travel arrangements for top executives. Created highly effective organizational and filing systems, including quick and thorough indexing, filing and offsite storage, resulting in easy access to critical information and streamlined office functioning using NetApp Data Storage software. Act as company liaison and first point of contact by maintaining open lines of communication among clients, senior executives, board members, shareholders, middle management and administrative staff. Coordinated preparation and timely dissemination of company reports and slide presentations for meetings using MS PowerPoint.  Continuous interface with property management coordinating the day to day activities of office matters related to Maintenance, Plumbing, Cleaning Services, and HVAC as well as Security monitoring using Zebra P330i Security badge photo system and C*Cure General Activity Monitoring Security System. Remotely monitored backups and swapped out backup tapes in server room under the supervision corporate Office IT Department.

 Reduced annual employee training costs by more than 10% by revisingand implementing new company division policies and procedures. Act as company liaison and first point of contact by maintaining openlines of communication among clients, senior executives, boardmembers, shareholders, middle management and administrative staff. Continuous interface with property management coordinating the day today activities of office matters related to Maintenance, Plumbing,Cleaning Services, and HVAC.

Selected Achievements:Provided executive-level administrative support to Marketing Direct and VP of High Performance Product Development (HPPD) with a demonstrated ability to improvise, improve procedures, and meet demanding deadlines.Organized the details of special events, travel arrangements, corporate agendas and itineraries using Lotus Notes, MS Excel and MS Outlook.Recreated the employment ad so that a soft copy was available and can be updated and mailed to the press ready for posting using iApplicants database software.Created membership reports that were ultimately used to prepare annual budgets and quarterly statistical analysis using MS Excel.Successfully organized annual shareholders meetings and awards ceremonies, including site selection, catering and preparation of appropriate material for over 400 company members. Result: Company event was featured in the 2003 issue of Fitness Magazine.Created membership reports that were ultimately used to prepare annual budgets and quarterly statistical analysis. Met department's sales and service objectives and handle special orders, delivery services and inventory tracking. Interact extensively with customers, answering questions and recommending products that meet their needs.

Promoted to Corporate); Subsidiary of Brunswick) Assisted in the planning of office headquarter move to Chicago office. Excelled within deadline-intensive environment, ensuring accurate andon-time completion of all projects. Consistently praised by management for the quality and timeliness ofreports, attention to detail, exemplary customer service delivery andteam-player attitude. Created membership reports that were ultimately used to prepare annualbudgets and quarterly statistical analysis.