Adara C. Email & Phone Number

Philadelphia, PA, US

Philadelphia County, Pennsylvania, United States

• Function as a Lead Customer Service Agent, overseeing staffing schedules, workflow for up to 10 agents in the office, and ensuring the security of up to $20,000 daily.
• Employ proven techniques for delivering accurate and professional customer service, while creating communication plans to handle service disruption issues related to the ticket office.
• Train agents in programs such as RailRes and ARROW to guarantee the proper and efficient operation of the station.
• Actively participate in conference calls addressing the daily operations of the trains.
• Ensure meticulous organization, maintenance, and reconciliation of records and files in accordance with established office procedures.

Philadelphia, Pennsylvania, United States

• Facilitate communication with station personnel and management over radio dispatch, utilizing proper radio codes and etiquette.
• Assist with the safekeeping, boarding, and detraining of unaccompanied minors, maintaining steady communication with train personnel, station management, and completion of Unaccompanied Minor reports.

Washington, District Of Columbia

• Successfully completed the AMTRAK Management 13-month training program, serving as an acting Station Manager and Trainmaster.
• Performed on-site operational cross-training at multiple Amtrak locations along the Northeast Corridor (New York, Washington DC, Boston, New Haven, and Philadelphia).

Wilmington

• Supervised all staffing assignments and schedules for 50-100 employees in over 10 crew bases throughout the country.
• Managed employee inquiries regarding bids, job assignments, and controlling vacancies using iLMS during service disruptions.
• Provided crucial support for strategic planning related to staffing decisions, development planning, performance evaluations, and team building to enhance train operations and compliance.
• Created weekly Bulletin Reports in compliance with T&E Contracts, utilizing ILMS, CICSPROD & ARROW Systems.

Washington D.C. Metro Area

• Served as a Relief Supervisor, responsible for documenting daily work including but not limited to productivity, attendance, and revenue reports for assigned teams on a daily basis; presented the report to proper.
• Managed workflow on the Call Center floor between incoming calls, supported functions and special projects.
• Trained others in programs used daily including but not limited to, RailRes, Workforce Management and ViewPoint, to ensure the proper and efficient operation of the call center.
• Created positive reinforcements and personal development incentives for agents.
• Participated in morning conference calls in regard to the daily operations of the trains.
• Managed teams of ten or more, monitoring and logging timely performance of the employees.

Philadelphia, Pennsylvania, United States

• Supervised all staffing assignments and schedules for 50-100 employees in over 10 crew bases throughout the country.
• Managed employee inquiries regarding bids, job assignments, and controlling vacancies using iLMS during service disruptions.
• Supported strategic planning for staffing decisions, development planning, performance evaluations, and team building to improve train operations and compliance.
• Created weekly Bulletin Reports in compliance with T&E Contracts, using ILMS, CICSPROD & ARROW Systems.

Philadelphia, Pennsylvania, United States

• Spearhead the preparation of production packets ranging from $1,000 to $25,000.
• Oversee the meticulous management of inventory for orders, accommodating 10,000-30,000 patrons daily.
• Efficiently manage and lead a team of 75-100 employees daily, addressing scheduling, uniform concerns, and providing customer service training.
• Strategically recommend equipment replacement to align with the evolving needs of the facility.
• Maintain comprehensive logs on all maintenance required for equipment within the department.

Greater Philadelphia Area

Lead the development of marketing plans for local clothing stores.Directed brand management for clients.Managed social media accounts including but not limited to Facebook, Twitter and Instagram. Handled media relations, product launches, advertising, and promotions, of planned events.

Assist with data collection and assessment of trend data in the field of student life/activities. Serve as a resource for students and student organizations regarding student life procedures and policies.Communicate with all student organization presidents and advisors via e-mail/phone concerning any new organizational information.

Project Management

Studying to receive Project Management Proficiency Certificate. Courses that develop skills in project management, communications, agile.

Bachelor Of Arts, Business, Management, Marketing, And Related Support Services

Activities and Societies: • Black Action Society, President • Pitt- Johnstown Programing Board, Executive Board Member for Live.