Ada Ramos Cairós Email & Phone Number

Madrid, Comunidad De Madrid, España

Madrid, Comunidad De Madrid, España

Remote

• Organization and management of a food travel conference event (FoodTreX Spain 2021):
• Management of attendees, speakers and suppliers: responsible for managing the corporate email, sending documentation to participants and attendees, preparing support material for informative-training sessions.
• Database management and CRM.
• Support tasks for the Communication and Marketing Department: writing and correction of digital communication texts (posts on any social network, newsletters, press releases).
• Coordination and technical assistance both during the webinars held before the event and during the event itself.Programs/apps used: Clientify, Eventbrite, Zoom.

Dublin, Ireland

• Main reservations agent for several international companies - being their first point of contact when it came to travel advice and any other kind of travel arrangement.
• Providing corporate travel assistance to employees from different multinational companies, including VIP employees such as CEOs and high-up managers.
• Strictly following each account's policies and procedures, always meeting the established SLA.
• Adhering to HRG's internal policies.
• Conversing both with our clients and supliers by phone and email in a professional and effective manner.
• Investigating customer service issues and resolving complains, providing fast and accurate response to client issues.

County Dublin, Ireland

• Responsible for delivering a friendly service, smiling, greeting and making eye contact with every customer that came to store.
• Offering face to face advice to customers on the store products.
• Managing cash and payment in accordance with company procedures.
• Ensuring all areas of the store remain tidy at all times and helping with stock replenishment

Las Palmas De Gran Canaria Y Alrededores, España

· Organization and development of activities and tour guides according to the customer’s requirements. · Delivering tour guides in English for students and tourists. · Direct contact with a wide range of customers, and dealing with their needs and enquiries - either through the phone or face to face.

Master'S Degree, Tourism And Travel Services Management, Tourism Management In Cultural And Natural Resources

Multidisciplinary masters degree on cultural and natural heritage management, brand management, marketing, and cultural and natural.

Bachelor'S Degree, Modern Languages

· Study of English, Chinese and Portuguese language, culture and literature. · Didactics and methodology subjects on teaching foreign.

Erasmus+ International Exchange

Confucius' Institute Summercamp