Abdellatif Darrassi Email & Phone Number

Morocco

@ Resort and residence “Main buffet restaurant 1200Pax + Moroccan Restaurant 100 Pax + Fish Restaurant 100 Pax + 04 Bars& seminar space for 700 Pax• Manage the daily operations, accounting and financial matters of the F&B department.• Supervise the activities of employees to comply with established standards and policies.• Identify and correct operational, financial and employee issues.• Coordinate with audit and business teams to ensure compliance with established procedures.• Train and guide personnel in their missions.• Assist with recruitment, performance appraisal, promotion, release, salaries and salary adjustments of employees.• Ensure that employees comply with operational practices, hygiene rules and quality standards.• Develop and implement training programs for employees.• Manage the operations of the F&B department to ensure excellent service in an economical and profitable manner.• Initiate development methods for a high-quality food and beverage preparation process.• Train assigned personnel in emergency, health and safety policies.• Respond promptly to customer complaints to ensure high quality service and customer satisfaction.• Plan and oversee marketing and promotional activities to attract more customers.• Assist in ordering, purchasing and stocking F&B products.• Coordinate research and testing of new products and menus.• Perform regular repairs and maintenance for F&B equipment

Rabat, Rabat-Salé-Kenitra, Morocco

@ Room Service & Mini Bar, Sensya Restaurant, Sahar Restaurant,Legend Gastronomic Restaurant & Cedar Lounge Bar.- Suivi la mise en place et le développement des procédures du service - Encadrement de l'équipe (répartitions des tâches, formations...)- Développement des collaborateurs - Organisation des plannings « présence , Récupération & Congé » - Participation à l'activité quotidienne du service - Suivi et analyse de la productivité, chiffres d'affaires...- assure et contrôle les opérations du room-service y compris la gestion, le Développement et les performances des employés - Garantit la mise en place et le respect des standards de qualité- Faire le lien avec la cuisine pour la préparation des commandes - Faire le lien aussi avec la gouvernante & le Front Office et les Guest pour les arrivées Du jour et les demandes Particulières. - Veiller à la satisfaction du client.- Gestion des stocks.- Interviewer et embaucher des associés pour les opérations du point de vente.

Saudi Arabia Kingdom

@Chocolate Bar ,@Guylian Chocolat,@Tammra LoungeChocolate bar Nakheel, Chocolate bar Rafal, Guylian exit 2, Tammra exit1 Rabia, Tammra exit 2 BLV, and Tammra exit 5.- Lead teams of 52 employees per restaurant.- Regularly review and develop F&B concepts.- Lead team motivation and productivity- Development of food and drink menus.- Define, implement and maintain the highest standards of guest service- Participate in the recruitment and selection of employees- Responsible for creating an environment of security and integrity. Ensure compliance with security, cash handling and deposit procedures.

Doha - Qatar

@Marrakech Restaurant 350 Pax @ Zahrat Chame Restaurant-Restaurant of 350 Pax with a patio of 100 pax• Provide inspired leadership for the organization.• Make important policy, planning, and strategy decisions.• Develop, implement, and review operational policies and procedures.• Assist HR with recruiting when necessary.• Help promote a company culture that encourages top performance and highmorale.• Oversee budgeting, reporting, planning, and auditing.Work with senior stakeholders.• Ensure all legal and regulatory documents are filed and monitor compliancewith laws and regulations.• Work with the board of directors to determine values and mission, and plan forshort and long-term goals.• Identify and address problems and opportunities for the company.• Build alliances and partnerships with other organizations.•Support worker communication with the management team

Fez, Fès-Meknès, Morocco

@Room Service ,International Restaurant, Moroccan Restaurant ,Banquet 600 Pax Lobby Bar &Pool Bar- Reporting to the F&B Director.- Manage a brigade of 68 employees.- Assist in planning, forecasting and fulfilling food and beverage orders.- Patiently handle customer complaints.- Plan alternative recipes for customers with special dietary needs.- Check food and beverage supplies and place orders as necessary.- Communicate and establish strong relationships with suppliers.- Respect food, hygiene and safety standards.- Assist in planning, hiring, training, supervising and managing staff members.- Supervise customer reception.- Always strive for an exceptional customer experience.

Ifrane - Morocco

@ Room Service & Mini bar, Brasserie Restaurant, Gastronomic restaurant, Lobby Bar ,WaterBar "Spa", Moroccan Restaurant Almaz, & Pool Bar- Ensuring incoming staff complies with company policy- Training staff to follow restaurant procedures- Maintaining safety and food quality standards- Keeping customers happy and handling complaints- Organizing schedules- Keeping track of employees’ hours- Recording payroll data- Ordering food, linens, gloves and other supplies while staying within budget Limitations

Fez - Morocco

• Management of different types of complaints: Restaurant (average capacity of250 covers), bar, 03 banquet rooms, room-services.• Provide staff training and set their objectives• Organization of the point of sale and optimization of management to improve it• Implementation of control procedures, service standards as well as Hygiene

Palais Jamai Fez

- Greet customers, read and listen to people to determine their beverage preferences, make recommendations and take beverage orders. - Plan drink menus and inform customers about new drinks and promotions.- Select and mix ingredients, garnish glasses and serve drinks to customers.- Verify ID to ensure customers are of legal age to purchase alcohol.- Take inventory and order supplies to ensure the bar and tables are well stocked. - Comply with all food safety and quality regulations.- Manage cash, credit and debit card transactions, ensure charges are accurate and provide correct change to customers, balance cash register.- Development of new cocktail recipes.

Tangier - Morocco

- Maintain good relations with local law enforcement to ensure they can be called upon in the event of an emergency- Implementation of a relationship strategy with customers with the aim of building their loyalty.- Keep reports relating to the days up to date,- Interview potential employees to determine if they have the appropriate qualifications and experience for the position- Ensure that nightclub security personnel are trained in conflict resolution methods.- Oversee the financial operations of the nightclub to ensure compliance with industry standards- Determine the number of employees needed to run the business effectively and efficiently- Coordinate the entertainment program with the DJ and other staff, such as security guards or event coordinators- Oversee the hiring process of new employees to ensure they meet all requirements- Discuss any concerns guests may have with security staff and resolve issues if possible.

Tangier

Tangier, Tanger-Tetouan-Al Hoceïma, Maroc

Tangier, Tanger-Tetouan-Al Hoceïma, Maroc

Tangier, Tanger-Tetouan-Al Hoceïma, Maroc

Tanger

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