 Supporting the customer service team in resolvingescalated issues or complaints and ensuring promptturnaround for all service requests with consistent quality. Monitoring service quality by conducting sample checkson calls and emails. Identifying and driving process improvements to ensureexcellence in customer experience, timely delivery ofservices, optimum productivity. Collaborating effectively with supply chain, sales andother teams to ensure prompt and accurate orderprocessing and delivery. Recruiting, training, coaching and performancemanaging the customer service team. Analyze customer care data and statistics to obtainresults useful in taking key business decisions. Assign and designate job territories to customer care staffaccording to their performance and history. Handle tough or complex customer issue by analyzingsaid problems to come up with solutions effective inaddressing customer complaints.