Adarsh Ajayakumar, Mba Email & Phone Number

London, England, Gb

Newcastle Upon Tyne, England, United Kingdom

• Analysed data on engagement metrics, leading to the identification of trends and informed strategies, achieving a 94% engagement rate, surpassing the 90% target across 500 users.• Developed BI dashboards to monitor team compliance, identifying and targeting underperforming teams, which led to a 30% increase in compliance rate ensuring audit-readiness for MHRA reviews.• Led a continuous improvement initiative, streamlining workflows by integrating Q-Pulse and RedCap systems through process automation, achieving a 60% reduction in process delays.• Analysed project timelines and generated forecasts for guaranteed and potential income enhancing budget planning accuracy by 25%.

Newcastle Upon Tyne, England, United Kingdom

• Proficient in using Azure Active Directory for Identity and Access Management and MS Dynamics 365. • Promptly addressed IT issues on a range of NHS applications by ensuring compliance with national and local IT standards and protocols.• Maintained strict confidentiality and security of IT systems and records by ensuring compliance with relevant legislation and safeguarding sensitive information integrity.• Consistently exceeded service level agreements (SLAs), resolving issues promptly through efficient request management and proactive problem-solving.• Updated intranet status pages with accurate system issue and downtime information, informing users, while meeting SLAs by monitoring and escalating incidents to appropriate technical queues for timely resolution.

United Kingdom

• Designed secure, high-performing, cost-effective, highly available, and scalable systems by using AWS services adhering to best practices defined in AWS well-architected framework, Cloud Adoption framework.• Gained hands-on experience with a range of AWS services including EC2, EBS, EFS, IAM, VPC (Sub netting, Routing table configuration), Route 53, S3, Trusted Advisor, Systems Manager, Lambda, Config, Cloud front, AWS Organizations, Billing, Athena, Elastic load balancing, Auto scaling, SNS.• Gained knowledge on deployment automation using Cloud formation, Monitoring & logging using cloud watch, cloud trail, DevOps process like CI/CD, and Configuration Management tools like GIT.• Gained exposure to data mining and explored different AWS database services like RDS, Dynamo DB. Acquired python programming basics and applied them to serverless services like lambda. • Explored different ways to interact with AWS services like AWS CLI, Management console.

Newcastle Upon Tyne, England, United Kingdom

• Achieved a 20% improvement in first contact resolution rate by implementing streamlined troubleshooting processes, resulting in 95% of user issues being resolved on the initial call.• Conducted root cause analysis on major incidents, leading to a 40% reduction in recurring incidents and enhancing overall system stability.• Successfully addressed diverse technical issues, including standard software applications, operating systems, hardware, and network problems, demonstrating analytical thinking and problem-solving skills.

Kochi, Kerala, India

• Led a 4-member team through 8 major releases, showcasing strong leadership and agility in adapting to evolving requirements, overseeing end-to-end planning and execution.• Conducted data analysis and validation on complex Nielsen Client dataset and recommended a shift in focus from older products to a new one, resulting in a 40% increase in customer sales.• Developed an automated report generation system, resulting in an 80% reduction in report generation time.• Demonstrated exceptional leadership skills by overseeing end-to-end planning, execution, and delivery of 8 major releases, resulting in a 20% reduction in post-release defects and improved overall product quality.• Created databases, tables, and indexes using SQL subqueries and leveraged familiarity with XML and web services to enhance business analysis and reporting, resulting in a 20% increase in business reports’ accuracy. • Improved business decision-making by 40% by transforming complex datasets with filtering, grouping, and statistical calculations, providing valuable insights for market analysis.• Collaborated with clients for elicitation and analysis of complex business systems and data storytelling as dashboards using Tableau, resulting in a stakeholder satisfaction index of 100%.• Reduced project costs by 30% by analysing product sales and successfully tackling critical business needs with great urgency, earning positive client feedback.• Ensured cost-effective, high-performance business solutions by facilitating functional requirement specification reviews and acting as a liaison between stakeholders, product owners, and SMEs.• Facilitated effective communication and project management by scheduling project-related calls such as daily stand-up, technical, and scrum calls as per DevOps methodology.• Conducted thorough gap analysis and impactful collaborative workshops, resulting in a 40% improvement in stakeholder engagement.

• Achieved seamless project delivery by managing Jira, to log day-to-day activities of stories, unit testing, continuous integration, and deployment with 100% accuracy.• Conducted QA tests and identified 95% of bugs associated with the application, optimizing its stability.• Ensured 100% compliance with business requirements through meticulous attention to detail while writing and executing test cases, scripts, plans, and procedures, resulting in the successful resolution of bugs through automated and manual testing. • Developed an automated report generation system for the client, resulting in an 80% reduction in report generation time improving the overall performance of the system.

Trivandrum, Kerala, India

• Prepared and delivered accurate electrical schemes and drawings for solar PV installations, resulting in a 95% success rate in delivering projects within the agreed timeframe and budget.• Supervised site electrical and safety schemes for solar PV installations, ensuring compliance with drawings, schematics, and instructions, which resulted in a 100% safety compliance rate and a 90% reduction in rework and errors.• Maximized the efficiency of administrative processes by 40% by completing the paperwork promptly and ensuring the proper filing of all the documents using CASE tools.

Master Of Business Administration - Mba, Merit

Activities and Societies: . • Awarded MBA Developing Leaders Scholarship • Business Ambassador of the university • Unibuddy Ambassador.

Bachelor Of Technology - Btech, Electrical And Electronics Engineering, First-Class

Activities and Societies: . • University cricket team (2012-2016) • Secretary of Sports Club • Achieved the second position in the ‘All.