I am a Lead Specialist TCOM Guest Services at Target, where I provide a branded experience with every contact by engaging the guest to deepen the relationship and drive loyalty and sales. I have a Bachelor of Commerce degree in Accounting and Finance from Taradevi Harakhchand Kankaria Jain College, and I am proficient in Excel, with certifications from LinkedIn. My core competencies include strategy, workload prioritization, and oral communication.Previously, I worked as a Shipping and Delivery Support Associate for Amazon UK, where I handled the flow of information between different stakeholders and resolved any potential issues that impacted customer experience and delivery performance. I used my analytical and problem-solving skills to research and query internal tools, and my communication and interpersonal skills to interact with stakeholders over phone, email, or chat. I am motivated by learning new things, delivering high-quality service, and collaborating with diverse teams. I can bring my domain expertise, customer focus, and adaptability to any organization that values innovation, excellence, and inclusion.