Adarsh B Email & Phone Number

Bengaluru, Karnataka, India

• Spearheading & reviewing a workforce of over 1,000 technical experts operating under a global delivery model, ensuring alignment with organizational vision and client expectations for optimal service delivery.
• Providing strategic delivery management for IAM and security services, with a focus on strong people management to cultivate a high-performance, cohesive team environment.
• Ensuring seamless IAM support through assessment, implementation, and ongoing management, delivering… Show more
• Ensuring seamless IAM support through assessment, implementation, and ongoing management, delivering secure and effective access management solutions for clients.
• Managing essential IAM processes such as access provisioning, joiner-mover-leaver management, and regular recertifications, maintaining secure, compliant, and efficient access protocols.
• Fostering effective collaboration across various verticals, enhancing governance through metrics-driven transparency, accountability, and continuous performance improvement. Show less

Bengaluru, Karnataka, India

• Led Identity Access Management (IAM) service delivery for the Americas and APAC regions, ensuring that Service Level Agreements (SLA), Service Level Objectives (SLO), compliance, and audit standards were consistently.
• Managed and supported team members in their professional growth, enablement, and performance, fostering a culture of high engagement and continuous development within the IAM delivery teams
• Implemented Agile… Show more
• Implemented Agile methodologies and global automation initiatives, including Role-Based Access Control (RBAC), Robotic Process Automation (RPA), and User Administration Tools, enhancing delivery efficiency and.
• Developed and rolled out a best-practice repository with RCA insights, promoting the adoption of effective delivery practices across regions to improve operational quality. Show less

Bangaon Area, India

• Directed Identity Access Management (IAM) delivery within Security & Risk Management across Bangalore, Hyderabad, Chennai, and Delhi centers, serving a diverse, multi-geo customer base with a team of over 350.
• Maintained full ownership of delivery requirements, including SLA, SLO, compliance, and audit readiness to ensure consistently high standards of service.
• Established robust management models, including the Manager Assessment Framework, a pipeline for building… Show more
• Established robust management models, including the Manager Assessment Framework, a pipeline for building line managers, workload planning, and employee engagement activities, ensuring structured growth and support for.
• Aligned delivery centers with unified visibility into standard delivery metrics, ensuring consistency, transparency, and measurable performance across all IAM functions. Show less

Bangalore

• Led the pre-press publishing operations for journals and books with full P&L accountability, achieving an annual revenue of INR 150 million while managing a span headcount of over 300 employees.
• Conducted quarterly budgeting forecasts, capacity planning, utilization standard management, and ensured timely invoicing to optimize revenue and maintain operational efficiency.
• Developed and nurtured global supplier-vendor relationships to enhance outsourcing opportunities, effectively… Show more
• Developed and nurtured global supplier-vendor relationships to enhance outsourcing opportunities, effectively expanding capabilities and cost efficiencies.
• Ensured compliance with ISO, ISMS, and supplier quality requirements, aligning all processes with rigorous industry standards to maintain quality and security.
• Managed a rapid transition, increasing FTEs from 58 to 150 within three months, while maintaining high service quality and adapting swiftly to expanded operational requirements. Show less

Mysore, Karnataka, India

• Initiated and set up a 200-seater capacity unit in Mysore, optimizing competitive resource availability to enhance operational efficiency and support business growth.
• Led Cross-Functional Operations
• Directed all operations as Unit Head, including production, HR, administration, and technology, ensuring seamless integration and high performance across functions.
• Focused on Talent Development and Process Improvement
• Drove employee growth, skill enhancement, and technical… Show more
• Drove employee growth, skill enhancement, and technical development while optimizing processes and workflows to improve operational efficiency.

- 3 years in Call Center for an US Based telecom process- 3 years in non-voice process for an US based telecom proces- On-site visit to US for CRM implementation- Visited Manila, Phillippines, for transitioning a technical process from US to Manila

Pgdba, Operations

Bachelor Of Engineering - Be, Computer Science