• Spearheading & reviewing a workforce of over 1,000 technical experts operating under a global delivery model, ensuring alignment with organizational vision and client expectations for optimal service delivery.• Providing strategic delivery management for IAM and security services, with a focus on strong people management to cultivate a high-performance, cohesive team environment.• Ensuring seamless IAM support through assessment, implementation, and ongoing management, delivering… Show more • Spearheading & reviewing a workforce of over 1,000 technical experts operating under a global delivery model, ensuring alignment with organizational vision and client expectations for optimal service delivery.• Providing strategic delivery management for IAM and security services, with a focus on strong people management to cultivate a high-performance, cohesive team environment.• Ensuring seamless IAM support through assessment, implementation, and ongoing management, delivering secure and effective access management solutions for clients.• Managing essential IAM processes such as access provisioning, joiner-mover-leaver management, and regular recertifications, maintaining secure, compliant, and efficient access protocols.• Fostering effective collaboration across various verticals, enhancing governance through metrics-driven transparency, accountability, and continuous performance improvement. Show less

• Led Identity Access Management (IAM) service delivery for the Americas and APAC regions, ensuring that Service Level Agreements (SLA), Service Level Objectives (SLO), compliance, and audit standards were consistently met across 150+ accounts, supporting approximately 160 FTEs.• Managed and supported team members in their professional growth, enablement, and performance, fostering a culture of high engagement and continuous development within the IAM delivery teams• Implemented Agile… Show more • Led Identity Access Management (IAM) service delivery for the Americas and APAC regions, ensuring that Service Level Agreements (SLA), Service Level Objectives (SLO), compliance, and audit standards were consistently met across 150+ accounts, supporting approximately 160 FTEs.• Managed and supported team members in their professional growth, enablement, and performance, fostering a culture of high engagement and continuous development within the IAM delivery teams• Implemented Agile methodologies and global automation initiatives, including Role-Based Access Control (RBAC), Robotic Process Automation (RPA), and User Administration Tools, enhancing delivery efficiency and scalability.• Developed and rolled out a best-practice repository with RCA insights, promoting the adoption of effective delivery practices across regions to improve operational quality. Show less

• Directed Identity Access Management (IAM) delivery within Security & Risk Management across Bangalore, Hyderabad, Chennai, and Delhi centers, serving a diverse, multi-geo customer base with a team of over 350 professionals.• Maintained full ownership of delivery requirements, including SLA, SLO, compliance, and audit readiness to ensure consistently high standards of service.• Established robust management models, including the Manager Assessment Framework, a pipeline for building… Show more • Directed Identity Access Management (IAM) delivery within Security & Risk Management across Bangalore, Hyderabad, Chennai, and Delhi centers, serving a diverse, multi-geo customer base with a team of over 350 professionals.• Maintained full ownership of delivery requirements, including SLA, SLO, compliance, and audit readiness to ensure consistently high standards of service.• Established robust management models, including the Manager Assessment Framework, a pipeline for building line managers, workload planning, and employee engagement activities, ensuring structured growth and support for leadership roles.• Aligned delivery centers with unified visibility into standard delivery metrics, ensuring consistency, transparency, and measurable performance across all IAM functions. Show less

• Led the pre-press publishing operations for journals and books with full P&L accountability, achieving an annual revenue of INR 150 million while managing a span headcount of over 300 employees.• Conducted quarterly budgeting forecasts, capacity planning, utilization standard management, and ensured timely invoicing to optimize revenue and maintain operational efficiency.• Developed and nurtured global supplier-vendor relationships to enhance outsourcing opportunities, effectively… Show more • Led the pre-press publishing operations for journals and books with full P&L accountability, achieving an annual revenue of INR 150 million while managing a span headcount of over 300 employees.• Conducted quarterly budgeting forecasts, capacity planning, utilization standard management, and ensured timely invoicing to optimize revenue and maintain operational efficiency.• Developed and nurtured global supplier-vendor relationships to enhance outsourcing opportunities, effectively expanding capabilities and cost efficiencies.• Ensured compliance with ISO, ISMS, and supplier quality requirements, aligning all processes with rigorous industry standards to maintain quality and security.• Managed a rapid transition, increasing FTEs from 58 to 150 within three months, while maintaining high service quality and adapting swiftly to expanded operational requirements. Show less

• Initiated and set up a 200-seater capacity unit in Mysore, optimizing competitive resource availability to enhance operational efficiency and support business growth.• Led Cross-Functional Operations• Directed all operations as Unit Head, including production, HR, administration, and technology, ensuring seamless integration and high performance across functions.• Focused on Talent Development and Process Improvement• Drove employee growth, skill enhancement, and technical… Show more • Initiated and set up a 200-seater capacity unit in Mysore, optimizing competitive resource availability to enhance operational efficiency and support business growth.• Led Cross-Functional Operations• Directed all operations as Unit Head, including production, HR, administration, and technology, ensuring seamless integration and high performance across functions.• Focused on Talent Development and Process Improvement• Drove employee growth, skill enhancement, and technical development while optimizing processes and workflows to improve operational efficiency.• Managed P&L and Delivered Financial Success Show less

- 3 years in Call Center for an US Based telecom process- 3 years in non-voice process for an US based telecom proces- On-site visit to US for CRM implementation- Visited Manila, Phillippines, for transitioning a technical process from US to Manila