Adarsh Birendra Email & Phone Number

Delhi, India

Gurgaon, India

New Delhi Area, India

Sr Branch Manager

South Delhi, Delhi, India

South Delhi, Delhi, India

Nehru Place

Gurgaon, India

Randstad India Limited, erstwhile MaFoi Randstad is an international HR service provider servicing world class companies across the globe. The organization offers full spectrum of HR services that include Search, Selection, Staffing, Consulting, Outsourcing and Training. Ma Foi Randstad’s mission is to shape the world of work and the organization achieves this through its vision of finding jobs for people and candidates for clients.Looking after Lateral hiring in ITES vertical in NCR.Responsible for Client Relationship & Delivery.Maintain relationships with unit head/practice heads for our different clients and understanding their business requirements.Guiding & mentoring the team in sourcing profiles from various channels based on the client’s requirement.Ensure that Recruitment plans & targets are met on schedule & within the budget.Ensuring adherence to the policies at all stages of recruitment cycle. Responsible for Invoicing, Collection & P&L of the vertical.Taking ownership and track measures and metrics related to talent acquisition.Responsible to add-on new business from the existing as well as new clients.

Gurugram, Haryana, India

Managed out bound end to end telesales process. Have varied experience of both inbound as well as out bound call center, international as well as domestic.Aegis experience-:As process owner for Kotak Life Insurance.Responsibilities Outbound process for Kotak life insurance – Telemarketing of life insurance products. Handling four locations (Gurgaon, Ahmedabad, Mumbai, Bangalore) in the capacity of Pan India SPOC. Client relationship management. Target distribution, plan of action to achieve the target, implementation as well as monitoring. SLA achievement. Revenue target achievement. Coordinating with different departments for the smooth functioning of process. As process owner for cluster of processes (Inbound & Outbound).Responsibilities Handled inbound process for Wipro -- Customer complaint registration. Handled inbound process for Bausch & Lomb -- Customer complaint registration. Handled outbound process for ABN AMRO bank – Customer feedback. Handled outbound process for SMC Global–Share trading. POC for all the afore mentioned clients.As an Asst. Manager for ABN AMRO Credit Cards.As an Asst. Manager for the process HDFC STANDARD LIFE INSURANCE.Responsibilities Managed and Maintained a team of 60 people on the floor with 4 Team Leaders reporting in. Negotiations with the client in regards to the monthly targets & incentives for the agents & Team Leaders. Coordinated with different departments for the smooth functioning of process. Regularly worked for the betterment of the process by frequently interacting with MIS team, Team Leaders, Quality. Looked after the Training & Quality aspects of the process. Performance appraisals of the Team Leaders and a part of appraisal of agents in coordination with the respective Team Leader.

ATS is a leading Indian domestic provider of process driven, quality-centric BPO, contact center, consultancy and support services from its multi-city, state-of-the-art processing centers . It offers customer care, back office processing services, HR consultancy and outbound sales in banking, insurance and HR sector. As a Team Leader for the process ABN AMRO BANK; Responsibilities Managed and Maintained a team of 20-25 people on the floor. Fixed up the individual as well as teams daily, weekly and monthly target. Allocation of data points(customer's information) to the team members according to their skill sets. Droved the Team to achieve the sales target on daily, weekly as well as monthly basis. Co-ordinated with the quality people to maintain the quality of the process. Verification of the leads. Maintained the daily MIS reports and sent it to the higher management and

As a Team Leader for the process Known as Target Red Cards(Credit Cards) since Jul.’03 - Mar.’05Responsibilities Managed and maintained a team of 15 - 20 people on the floor. Maintained the staffing numbers according to the forecast figures for the Process (Weekly).Rostered Executives for the shift according to the staffing numbers.Monitored and mentored new Customer Care Executives for the process on the floor.Real time Adherence and Queue monitoring and management.Reporting of Operations metrics to senior management and the client.Maintained Service Level Agreements (SLA) and relations with the client in the US.Transitioned the process from Cisco to IP Agent.Invoicing for the process.As a Customer Care Executive since Sept.’02 – Jul.’03Responsibilities Handled inbound queries for Target Proprietary Card a store based credit card Handled inbound queries for Marshall Fields Direct for order placing and customer serviceAchieved personal as well as team target in terms of sales and qualityJan.’03 onwards also shouldered the responsibility of Floor/Traffic Supervisor as and when required.