Adarsh Kumar Email & Phone Number

Lucknow, Uttar Pradesh, India

Lucknow, Uttar Pradesh, India

- Achieving the service targets through channel partners in the assigned region- Increasing the market share for the assigned region by providing strategic directives- Involved in the preparation of Plan Actuals with Regional Manager for setting service targets for ASM by analyzing actual service vs expected service- Updating market developments periodically to facilitate proactive steps to combat competition- Analyzing market service data and customer satisfaction data- Identifying the network gaps & identify prospective dealers- Managing the business by monitoring each dealership in terms of viability and profitability- Providing support and Handholding new dealers to ensure smooth operations- Capturing best practices and deploy them horizontally in concerned areasInitiate marketing programs/ BTL activities from time to time in the assigned region and monitor customer service to achieve service objectives and customer satisfaction

Lucknow, Uttar Pradesh, India

- Presented to the Dashboards of MHB, NPS, customer complaints and compliments to Station Managers & Head of GS, Hub Ops.- Maintained a 24 to 48 hour TAT for all the email correspondence including the CR emails.- Tracked employee attendance and maintained a records as per labour law and preparation of payroll inputs as per company standards.- IROP agreement (Lounge, refreshments, and Hotel) end- to-end in consultation with FMSS/Station Managers and other relevant stake holders.- Coordinated and followed-ups with various departments and internal / external agencies for a smooth functioning and flow for any ad hoc requirement at the stations.- Coordinated with relevant stake holder to order, dispatch stationary at the station. -Looking after the various issues at the Airports and dealing with the agencies that are involved with the issues and corresponding with them on a one-to-one basis to resolve the issue amicably or escalate.- Responsible for all the invoice processing, follow up with airport and vendors for any documents required by finance, payment follow up, submission after vetting and get the approval by the Station Manager/ Head of GS, Hubs update the vendor for the queries related to payment and tax.- Understanding of GHA contracts/agreements and follow- ups for any discrepancies Contingency Handling Preparedness.- Strategically planned shift schedules, processed holiday requests and granted leaves to optimize labor costs and productivity.

Lucknow, Uttar Pradesh, India

Assist customers through all procedures related to arrivals & departures inthe following activities and supervising the End to End Airport Operations and Customer Services.1-Reservations & ticketing:2-Departures 3-Arrivals4-Airside Ops.