Adarsh Nagdan, Chartered Marketer Email & Phone Number

Mauritius

Mauritius

Mauritius

Barclays Bank Mauritius Limited

Role: Manage the Cards business (Debit, Credit and Cards acceptance) for Barclays Bank-Mauritius. Main Responsibilities:  Drive and Grow the Cards Acceptance (Point of Sale terminals) and Debit, Credit Cards businesses Deliver the business plans and ensure business profitability Drive projects to improve offering by enhancing product and introducing new services Define campaigns and work closely with Marketing team for execution Consolidate and improve relationship with merchants Manage a sales team for Cards Acceptance and provide coaching to develop a sales mindset and ensure delivery of targets Develop a culture of customer centricity

Role: Handle Complaints, manage the channel that keeps update on all issues and concerns faced by the customer and drives any change required in processes and products. Main Responsibilities:  Supporting management in the design, planning and launch of all customer service initiatives Identifying systems and processes which create barriers in serving customers  Proactively implement the complaints management strategy Facilitate training sessions Key Achievements Significant improvement in average resolution time and first point of contact resolution time of complaints Contribution in defining a fresh Complaints Handling Procedures Manual for Barclays Africa region Triggered and participated in a series of customer service enhancement initiatives through root cause analysis of complaints Delivery of Customer Service & Complaint Handling training across the bank

Role: Accountable for the design and delivery of the consolidated customer recovery system and handling of customer complaints. Main Responsibilities:  Develop the strategies and processes that will create an integrated customer recovery management system Implement Customer centric initiatives with the objective of enhancing service delivery in service value chain  Proactively manage tactical recovery related to a major service breakdown Work closely with customer contact points and identify processes which create barriers to serving customers and propose alternate solutions

Mauritius

Responsible for Managing Retail Outlets of Air Mauritius

Post Graduate Diploma In Marketing, Marketing

Master Of Science (Msc), E-Business