Adarsh Pathak Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

•Part of dispute investigation team handling unauthorized transactions (UT) for one of the largest US Fintech customers.•Review account transactions information for any potentially fraudulent activity initiating fraud claims and providing information on existing fraud and dispute claims.•Cross Trained in various fraud operation domains such as Unauthorised transaction and Error Allegation. Have been a top performer in UT team for continuous Four months.•Interacting with QA team and interrelated teams to resolve team’s dispute and queries.•Provided dispute (UT) training to onshore and offshore associates.•Part of weekly huddles (as an SME) conducted by Onshore and Offshore leadership where weekly performance is discussed.•Collaborate with clients to establish payment plans when necessary, ensuring mutually agreeable terms•Prepare detailed reports outlining the nature of disputes, investigation findings, and recommended resolutions.•Draft clear and concise rebuttals or responses to disputes, providing detailed explanations and supporting documentation.•Ensure compliance with company policies and procedures throughout the dispute resolution process•Stay informed about industry regulations and standards related to dispute resolution.•Provide excellent customer service by addressing concerns promptly and professionally.•Work to retain customer satisfaction while resolving disputes and maintaining positive customer relationships.•Analyze data related to dispute trends, identifying root causes, and proposing preventive measures.