Skill Set: •Ensuring maximum customer satisfaction by providing them with pre/post technical service assistance and achieving delivery and quality service norms.•Pre & Post Launch readiness for new rollouts. •Up Selling, Retention and Churn management •Ensuring CTQ Delivery & Business Continuity•Ensuring continuous interaction with the customers to make sure that area of concern can be worked upon for improved service levels•Achievement of defined targets pertaining to, customer experience•Maintaining the ACHT of the process and to make sure that the variance is not beyond the approved ACHT•Following customers concerns with different departments to make sure that the customer satisfaction is met•Providing help to the Team in analyzing different productivity reports for further actions •Handling escalations•Coordinating with the network team for downtimes and up times and cascading appropriately to CC•Effective communication and consistent interaction with customers for ensuring compliance with specified standards•Achievement of defined targets pertaining to, customer experience.•Keep a track on competitor’s offers & update it to clients.•First Level Trouble shooting at GPRS& Blackberry services.