Troubleshot and resolved hardware, software, and networking issues for clients and internal teams, ensuring optimal performance across various systems.Conducted diagnostic tests, analyzed results, and implemented effective solutions, leading to a 95% first-call resolution rate.Installed and configured hardware and software, maintaining a high standard of operational efficiency across the organization.Documented solutions and updated internal knowledge bases, improving the efficiency of future troubleshoot- ing efforts by 30%.Consistently received a 90% satisfaction rating from clients for technical support services.