Earlier this month, I made the decision to begin looking for a new career opportunity which would widen my career goals. It’s been a great 4.5 years working at RR Donnelley as their Senior Process Associate. In my position as a Senior Process Associate :I was dealing with all inbound customer contacts ( emails, chats ) for a reputed UK company.To respond and ensure the customer inquiries and requests are addressed in a timely manner and Provided excellent quality customer service by patiently communicating company policies with empathy.Strictly follow company’s rule during working hours.Fulfill other tasks as assigned by Customer Service ManagerExcellent Team playerExperience in working on a SAP environment