Develop a structured business plan for the mall covering all key components of mall Operation Develop sales and leasing plans to identify new clients and negotiate with prospective tenants to maximize income in line with the business plan Ensure proper tenant mix and zoning within the mall in line with business strategy and market demand and to achieve desired footfall.Negotiation of leases both new and renewals across all categories including: Anchors, line units, F&B and leisure. Develop and maintain a long term beneficial relationship with all existing tenants and Retail Groups to ensure continued and future business. To prepare, review and adjust financial budgets, systems and processes and monitor performance against budget. To ensure smooth and positive relationship with the tenants, suppliers and contractors. Develop and implement approved procedures and systems across all mall functions to ensure smooth co-ordination / co-operation among various internal departments to facilitate business needs and deliver positive customer and tenant experiences. Prepare plans and schedules for regular and periodic maintenance in conjunction with relevant department heads and follow up on quality and execution.Preparation and development of marketing and annual event plans/calendar.Follow up on the collection of monies owed from tenants and implementation of contractual terms. Resolves complaints and demands of tenants and work to remove the causes of the complaint and respond to their requests within the legal and contractual obligations. Take steps to improve customer services inside the mall Performs other tasks as assigned.