Adarsh Sreekumar Email & Phone Number

Germany

Heilbronn, Baden-Württemberg, Germany

India

*Responsible for responding quickly to all customer requests and ensuring that all staff members make sound decisions based on customer satisfaction.*In charge of assigning responsibilities, investigating and evaluating complaints and claims and occasionally acting as a manager on duty in the absence of other managerial staff.*Handling customer escalations and all customer relations issues.*Quickly researching and investigating issues that concern a customer.*Managing customer service teams, processes and policies.*Creating work schedule.*Preparing daily, weekly and monthly reports for senior managers.*Assessing the customer service department’s operational performance against set targets.

Master'S Degree, Biomechanical Engineering

Bachelor Of Technology - Btech, Mechanical Engineering