• Conducted thorough checks on client documents to ensure compliance with UAE health authority requirements and processed endorsement requests within established timelines.• Collaborated with team leaders and account managers to expedite the resolution of overdue or urgent endorsement requests.• Proposed process improvement initiatives, identifying bottlenecks and implementing strategic enhancements, resulting in a 15% increase in overall team productivity.• Effectively managed team escalations, ensuring prompt resolution and strict adherence to processing timelines.

• Diligently Verified client documents for home loans, identifying and addressing issues such asbankruptcy, open mortgages, and tax payment status.• Exhibited strong follow-up skills, actively engaging with multiple stakeholders to expedite the clearance of loan files within specified timelines.• Proactively collaborated with the manager to resolve high-priority files, accelerating loan closures by 20% and significantly enhancing overall operational efficiency.• Provided concept clarity sessions and comprehensive training and support to team members on various processes.

• Managed Suspense, Nostro, and Lombard accounts, consistently achieving 98% accuracy in reconciliations and proactively addressing any discrepancies. • Executed checklists with precision, strictly adhering to Service Level Agreements (SLAs).• Generated detailed daily, weekly, and monthly reports on outstanding account entries, providing stakeholders with a comprehensive view of financial status.• Collaborated with internal stakeholders to clear high-priority aged entries, ensuring a seamless workflow