Adarsh Tripathi Email & Phone Number

Gurugram, Haryana, India

• Team Leadership: Manage a team of 20 agents, guiding them through the refinance process and ensuring they meet performance and quality standards.
• Process Management: Oversee the end-to-end workflow, from initial lead generation to Post Disbursal Documentation (PDD), ensuring timely loan processing and documentation.
• Growth Achievement: Increased monthly disbursals by 50-60%, contributing significantly to the company’s book size and operational productivity.
• Partnership Management: Maintain strong relationships with key lending partners, including A-rated banks and NBFCs, to ensure smooth coordination and enhanced service delivery.
• Performance Monitoring: Track and improve key metrics such as lead-to-attempt and lead-to-document collection ratios, continuously optimizing team output.
• Call Center Operations: Manage call center functions, including rostering, dialer management, and lead distribution to maximize operational efficiency.

Gurugram, Haryana, India

Gurugram, Haryana, India

• Products: Personal Loan, Business Loan, Professional Loan, Credit Card, Home Loan, Loan Against Property(LAP), Secured/Unsecured Loans Key Responsibilities:
• Led a sales team of 21 agents, consistently achieving monthly sales targets and managing the team’s day-to-day operations.
• Specialized in data planning, closure planning, and CRM management to streamline the sales funnel.
• Collaborated with top financial partners such as Bajaj, HDFC, Axis, ICICI, Kotak, Yes Bank, Lendingkart, and others to ensure optimal customer outcomes.
• Managed dialer reports, First-Time Disbursal (FTD), and Month-to-Date (MTD) agent-wise performance reports.
• Monitored and maintained team performance metrics, including Average Processing Rate (APR) and Document Return Rate (DRR). Key Achievements:

Gurugram, Haryana, India

• Managed a workforce of 27+ line workers, focusing on productivity and process control.
• Provided training on methodologies like 5S, Kaizen, TPM (Total Productive Maintenance), and DWM (Daily Work Management).
• Maintained rejection data, implemented corrective actions, and developed process control checklists

Bachelor Of Commerce - Bcom, Finance, General, A

Diploma In Mechanical Engineering, Mechanical Production, A+

High School, Science

Agile, Management And Development, A+

Activities and Societies: Business growth and management