Adarsh Sharma Email & Phone Number

-Having 2.5 years of experience in Cisco VOIP technologies( UCCE, CUCM, PCCE) Currently working with Servion Global Solutions.-Point of contact professional, excel at providing top-tier support for tickets and managing customer interactions in fast paced setting. -Well-rounded and organized with skill in managing multiple priorities. -Working in the CC-Support, skilled in Cisco IP-Telephony and Cisco VoIP, maintain a proactive approach to identify customer's concerns and managing customer expectations and troubleshooting.- Providing Infrastructure support for Cisco Components.- Troubleshooting on UCCE/ PCCE contact center.- Handling Incident tickets as per the management process and SLA.- Collaborate and Coordinate with Cisco TAC and other vendors for troubleshooting.- Configure Agents/CT/DN/PQ/AT and mapping with the script.- Resolving general issue on Routing.- Collecting and analysing debugs on Gateway.- Maintain operations and manage servers efficiently.- Supporting Cisco UCCE, PCCE, and Cisco IPT platform.- Working on issues related to UCCE,PCCE.- Driving customer calls and assisting on change request.- Performing Preventive maintenance activity and windows patching on servers.- Managing Backups for Cisco platforms.

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  Ucce

  Servion Global Solutions

  May 2022 - Present - Pune, Maharashtra, India