Ahmed Darwish Email & Phone Number

Egypt

Egypt

- Project: VMware By Broadcom Account • This is a Level 4 Postion in VMware • Leading a Pod has 3 members in the projects • Plan, Design and Implement seamless VCF upgrades of infrastructure and services through automation. • Plan and Implement integration of extensible services and platforms of VCF. • Ensure compliance of the services with high security standards including inventory and access control monitoring and reporting • Maintaining High Availability, Stability and Reliability of Services • Maintaining optimization by implementing & deploying Automated Solutions • Develop and maintain up-to-date, clear, and effective service operations. • Work closely with development teams to improve maintainability and reliability of services. • Own and provide proactive service support by participating in regular business calls. • Identify, gather, analyze, and automate responses to key performance metrics, logs, and alerts • Understanding of various 3rd party integrations with VMware Cloud Foundation (VCF) and highlight any interoperability issues. • Define project requirements/issues/constraints PMs / SMs • Take ownership and accountability for individual deliverables.

Egypt

• This is a Level 4 Postion in VMware • Leading a Pod has 3 members in the projects • Plan, Design and Implement seamless VCF upgrades of infrastructure and services through automation. • Plan and Implement integration of extensible services and platforms of VCF. • Ensure compliance of the services with high security standards including inventory and access control monitoring and reporting • Maintaining High Availability, Stability and Reliability of Services • Maintaining optimization by implementing & deploying Automated Solutions • Develop and maintain up-to-date, clear, and effective service operations. • Work closely with development teams to improve maintainability and reliability of services. • Own and provide proactive service support by participating in regular business calls. • Identify, gather, analyze, and automate responses to key performance metrics, logs, and alerts • Understanding of various 3rd party integrations with VMware Cloud Foundation (VCF) and highlight any interoperability issues. • Define project requirements/issues/constraints PMs / SMs • Take ownership and accountability for individual deliverables.

Egypt

• Leading a Pod has 3 members in the projects • Maintaining High Availability, Stability, and Reliability of Services• Maintaining optimization by implementing & deploying Automated Solutions• Plan and Implement integration of extensible services and platforms• Work closely with development teams to improve maintainability and reliability of services• Develop and maintain up-to-date, clear, and effective service operations• Own and provide proactive support by participating in customer upgrades.• Identify, gather, analyze, and automate responses to key performance metrics, logs, and alerts• Handle seamless upgrades of infrastructure and services through automationEnsure compliance of the Services with high-security standards including inventory and access control monitoring and reporting

Egypt

Resolve customer’s issues via the telephone, email or screen-sharing session-Regular follow ups with customers with recommendations, updates and action plans-Demonstrate internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues-Build new knowledgebase articles to bring together new learning’s for reuse throughout the organization-Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies-Focus on an area of technical specialization and attend technical trainings-Read and work with other Technical Support Engineers on cases which will help cultivate that expertise

Egypt

VMware ContractorResolve customer’s issues via the telephone, email or screen-sharing session-Regular follow ups with customers with recommendations, updates and action plans-Demonstrate internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues-Build new knowledgebase articles to bring together new learning’s for reuse throughout the organization-Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies-Focus on an area of technical specialization and attend technical trainings-Read and work with other Technical Support Engineers on cases which will help cultivate that expertise

6Th Of October

• Administer and Manage RDC virtualization environments, create new VMs, Migrate, clone and convert existing VMs.• Own RDC Cloud environment operations, management and monitoring.• Provision, maintain and extend scalable cloud computing infrastructure.• Provision, manage and optimize storage on cloud services for software, content and data• Check Data Stores consumption level and guarantee that it’s available and with no issues.• Provision, manage, monitor scalable database management environmentsPreform hardening process and operation over different virtual machines.• Create and assigning LUNs to different hosts on the SAN and NAS level.Support and administer over the production Storage Devices ( EMC – HP).• Contact vendors in case of any HW or SW issues.• Troubleshooting and maintain systems like ( MS Windows ,Linux Like systems- cPanel – VMWare “ Vsphere , vCloud” ) • Perform change management processes virtual hosting environment.• Monitoring Data Center systems using PRTG and vROPs• Handle incidents with customers and provide RDC customers by a reason for outage report “RFO”• Update and manage production software for all releases and patches

Administer and Manage RDC Virtualization environmentsCreate new VMs , Migrate , clone and convert existing VMsCreate vStandard SwitchesCheck on Data Stores Consumption level and guarantee that it’s available and with no issues.Preform Hardening process and operation over different virtual machinesCreate and assigning LUNs to different hosts on the SAN and NAS levelSupport and administer over the production Storage Devices ( VNX 5300 – HP P4300 ),and testing Storage Devices (Open filer – iOmega)Contact vendors in case of any HW or SW issues and troubleshooting ( Redhat- cPanel – Vmware )Perform change management processes virtual hosting environmentMonitoring Data Center systems using PRTG and other monitoring toolsEscort Customers inside the Data center during the visitsPerform daily physical eye checkNotify customers by incidents relevant to their environmentsHandle incidents with customers and provide all technical assistanceProvide RDC customers by a reason for outage report “RFO”

Nasr City