Adasha Lockhart Email & Phone Number

Brooklyn, New York, United States

United States

Parsippany, New Jersey, United States

Due to Covid-19 my position with my previous employer has been eliminated. I am currently seeking a role in Hotel Management. I have experience in Hotel Operations and Revenue Management.

Parsippany, New Jersey

Parsippany, New Jersey, United States

• Generate reports used to report revenue updates to over 60 properties.
• Assist Revenue Managers with various analysis reports.
• Updating nightly rates at hotels in their portfolio.
• Support the Region’s revenue management team (Mid-Scale Brands) by running key strategy reports out of various systems (CRS, PMS other data sources), performing rate & inventory audits, updating future demand strategy.
• Perform tasks assigned by the Corporate Director of Revenue Management such as ad-hoc analytical data about the brand/region/scale level performance.
• Act as the liaison for the department with regards to systems, processes and access.Support a team of three – five Revenue Managers by managing, loading and maintaining rates and rate codes in WHG systems.

The Lexington New York City

• Direct and control the activities of front office, PBX (phone operators), bell and door staff, guest activities and ensure adherence to the hotel’s standards, policies and procedures.
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Oversee the monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering.
• Resolve guest issues and concerns to guest satisfaction
• Responsible for developing and adhering to department budget as well as fiduciary responsibilities
• Building rate codes in Opera (PMS System) that have been introduced to MARSHA (reservations system used by Marriott) by our Revenue team.

New York, New York, United States

New York City Metropolitan Area

• Ensures efficient guest registration and checkout.
• Observes front desk agents and ensures that established procedures are completed in accordance with policy and procedure (i.e. proper public relations techniques are utilized, guests are handled both courteously and.
• Address and resolve all guest requests and complaints.
• Process payroll using Ceridian
• Ensure all A Club (Accor Loyalty Program) membership numbers are linked to arriving reservations.
• Assist with guest issues.

• Oversaw the day to day operation of the overnight shift. I am responsible for the supervision of hotel operations as well as oversee team members working on the overnight shift.
• Was responsible for ensuring all night auditors are trained to provide excellent and consistent service and to maintain adherence to all On-Q standards (On-Q being the operating system that is used by all Hilton brand.
• Audited, balanced and reported on all food and beverage outlets (e.g. restaurants, lounge, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets.
• Audited, balanced, posted and reported on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits.
• Prepared and inputted statistics and income journal sheets for preparation of daily reports.
• Ran night audit final after insuring all revenues are in balance nightly.

• Ensured efficient guest registration and checkout.
• Observed front desk agents and ensures that established procedures are completed in accordance with policy and procedure (i.e. proper public relations techniques are utilized, guests are handled both courteously and.
• Directed and trained front desk staff.
• Assisted front desk staff in organizing breaks, ensuring that all work is completed efficiently and according to schedule
• Ran the night audit using Galaxy (Galaxy being the one of two operating systems, the other being Galaxy Lightspeed, used by all Starwood brand hotels W, Westin, Sheraton, Four Points, etc.)
• Balanced credit card transactions for the day using Realvu. Using reports generated from audit, input values into a Bank Balance spreadsheet to ensure all transactions were transmitted.

• Oversaw the day to day operation of the overnight shift. I am responsible for the supervision of hotel operations as well as oversee team members working on the overnight shift.
• Was responsible for ensuring all night auditors are trained to provide excellent and consistent service and to maintain adherence to all On-Q standards (On-Q being the operating system that is used by all Hilton brand.
• Audited, balanced and reported on all food and beverage outlets (e.g. restaurants, lounge, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets.
• Audited, balanced, posted and reported on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits.
• Prepared and inputted statistics and income journal sheets for preparation of daily reports.
• Ran night audit final after insuring all revenues are in balance nightly.

Master Of Science - Ms, Accounting And Finance

Bachelor Of Science - Bs, Chemistry