Empresa com mais de 30 anos de Mercado especializada na fabricação de todo o tipo de Luminárias e Soluções em Iluminação Fornecemos os seguintes serviços e produtos:1 - Projeto Luminotécnico ( Sem Custo! );2 - Venda direta da Fábrica para os projetos, ou para reposição de Luminárias, Fitas Leds, Spots, Arandelas, Pendentes, Plafons entre outros itens, para sua Residência, seu Comércio, sua Industria, seu Condomínio, Hotel, Pousada, Hospital, Escola e qualquer ambiente que necessite de uma iluminação de qualidade;3 - Projeto e fabricação de Luminária personalizada. Crie e nós fazemos!4 - 16 ( DEZESSEIS ) cores para você brincar com os ambientes !!!5 - Logística eficiente - todos os nossos produtos sao etiquetados com a indicação do local aonde serão instaladas. Nós entramos na logística da sua obra.Descubra o que é ter de fato uma iluminação de qualidade.Entregamos em todas as regiões do Brasil!

Company with more than 20 years in the market developing its project, production (made to measure), delivery and installation of doors, windows and solutions in PVC and Aluminum.PVC Profiles´ Supplier - Deceuninck, Belgian company, with 90 years of existence. Present in more than 90 countries, including Brazil.1) Sales - Shine Windows:a) Highly trained salespeople and knowledgeable of all products offered.b) Offering solutions with the best cost-benefit ratio for our Clients.c) We only offer what we are able to deliver.d) Total concern with the quality of products and servicese) We serve all Brazil region2) After Sales - Shine Windows:a) All final measurements will be performed by factory techniciansb) 10 year warranty on the PVC Profile and 1 year on installationc) Technical Support from the beginning of the process, until the installation of the productsd) Templates, when necessary, for the preparation of gapse) Technical drawings of the products purchasedf) Technical drawings to makes easier the installation of motors, and other needs.g) Customer Serviceh) Compliance with delivery deadlinesShine Windows - Doors and Windows that go through generations !!!

a) Order management - Order fulfillment focused on meeting customers needsb) Order cost estimation - management of the cost of each order/project received from customersc) Negotiation with customers - main goals are to reduce and eliminate the complaints and insatisfaction levels from customers, through of tight following up their needs and requestsd) Customer Services and Logistics management - KPIs e) Finished Goods Planning and Purchasing – Internationalf) Importation and Customs clereance managementg) Warehouse, Reception and Shipping managementh) Stock level management - main goals are to keep a high service level to our customers and to reduce slow moving and obsolete stocks

CUSTOMER SERVICE DIVISION ( Consumer Electronics and Information System - B2B | B2C ) AFTER SALES DEPARTMENT - "START UP" - Zero to FULL OPERATION Main Responsibilities: a) Creation and deployment of the strategies, policies and procedures of After Sales and Supply Chain with focus in Customer’s satisfaction b) Planning and Purchase of Spare Parts – National and International c) Sales, distribution and orders fulfillment of Spare Parts – National d) Management of Quality Control of Goods received - AQL / Acceptable Quality Level e) Negotiation of contracts - Local suppliers of Spare Parts and Services. Focus in cost reduction with maintenance of quality and deadlines firmed. f) Management of Technical Assistance Network around Brazil - End Customers and Resellers g) Management of Repair Centers to meet the strategies of Services in Resellers and DOA inventory h) Management of Technical Training to the Authorized Network - Contents and Scheduling i) Management of Technical Support to Authorized Network for Field Defects - Services Group Japan and Asia j) Negotiation and Deployment of Services processes in the Resellers – Viavarejo / Magazine Luiza / B2W / LASA / Lojas CEM and others l) Responsible for Homologation process - ANATEL and INMETRO m) Management of Call Center – SAC/BackOffice/Hot Line n) Support to Legal Department in the End Customers' Claims at PROCON / JEC / JC o) Deployment Enterprise Systems - Datasul (Corporate) and GVS (Service Management)

AFTER SALES DEPARTMENT - Customer Service Division in charge of the START UP OperationResponsible for : Supply Chain, Network Service, Parts Supply, Warranty process, Technical Support, Call Center, Quality Control, Homologation process for B2B and B2C.

• Production Planning and Inventories of Raw Material and Finished Products - MRP / MRPII - 3000 SKUs• Responsible for integrating customer service with major customers such as, Natura / Unilever / Colgate / Boticário. Project objective was achieved by reducing manufacturing frequencies, lower finished good inventory, lowering lead-time, and increasing customer service levels. - Kanban / Vendor Manages Inventory (VMI) / Make to Stock• Demand Planning – S&OP – 2000 SKUs• Management of strategies of Production and Procurement with a focus on reducing Inventories, Lead Times for Purchase and Delivery for End Customer- PTO / PTS / MTO / MTS / ATO• Management of New Products / Projects - Raw Materilal requirements, Production Planniing and delivery date to the Customer• Management of conflicts between Production, Sales and Supplies in order to define the best solution to attend the Customer needs• Management of shipping, distribution and storage processes for Finished Products and Raw Materials • Deployment of ERP- SAP in PP module as a Key USER• Training and Support in ERP/SAP for 3 Affiliates - Brazil / Argentina and South Africa• Management of Slow Moving and Obsolet Stock in order to avoiding and reducing the occurrence and impact in the company results• Experience in the management of the Customer Services Department• Experience in releasing and tracking of importing procedures with Receita Federal and ANVISA

• Deployment of Planning Department Central of the company - Management and Control of 7 Factories (3 - RJ / 3 - MG and 1 - Northeast)• Planning and Scheduling of Raw Material and Production Capacity (Spinning / Weaving / Stamping / Dyeing / Finishing) of the 7 factories• Demand Planning - Sales Forecast / Production Capacity / Equipments / Human Resources• Management of storage, shipping, distribution, delivering of Finished Products and Raw Materials• Management and trading of Sales Quotas with Sales Department to define PSI - Planning -> Sales-> Inventory