- Oversee nightly operations to ensure smooth running of the hotel and high levels of customer service.- Manage guest relations, check-in/check-out processes, and night audit reporting.- Ensure health & safety compliance through fire walks, security checks, and first aid responsibilities.- Supervise and support the Night Porters team in completing their tasks and achieving hotel standards.- Handle food & beverage service and maintain cleanliness of common areas.- Lead the team to meet targets for mystery audits, customer feedback, and quality evaluations, while fostering their professional growth.

- Provide high-quality customer service by assisting guests with inquiries and ensuring their needs are met.- Support the management team with day-to-day operations, including inventory control.- Maintain cleanliness and organization of facilities, ensuring a welcoming environment.- Assist in training new staff members, contributing to a collaborative and efficient team environment.

- Provided customer service support, coordinated technical visits, and generated sales of musical instruments and accessories. Prepared quotes and issued sales invoices.- Received and verified the quantity and quality of goods delivered, and recorded purchase invoices in the internal system.- Organized inventory, including new products, shipping, and order delivery tracking. Identified and corrected discrepancies, conducted inventory audits by comparing physical counts to system records, and ensured accurate stock control.

- Perform accounting and financial activities for the management unit;- Process payments for materials and services in accordance with Brazilian military tax legislation using SIAFI Web and SIAF (black screen), the financial administration system;- Manage revenues collected by the management unit, and prepare management reports, performance indicators, and monthly and annual financial statements;- Adhere to specific instructions for closing the fiscal year;- Remit amounts due to the Army Fund and CPEx through GRU and SIAFI Web.

Provide customer service related to payments, receipt of funds, and cash register closing.