Global Customer Service Specialist
Current* Became part of the repair Customer Care Center team at New York HQ’s.* Process international parts export orders, adjustments, parts availability, price list distribution to assist the Latin American locations and Authorized Service Facilities.* Order Replacement Program: Product order processing/shipping information; ensures the replacement of whole units ordered by the Factory Service Centers to support various programs.* Parts Ordering; review, allocate, approve and process orders in timely matter for the Factory Service Centers facilities.* Extended Service Plan for Printers Inkjet program: order entry processing & registration in ECP (On-Line Electronic Claim Processing); Administrates database with updates for new model /deletion, pricing, launch, shipping dates and coordinates price list distribution with other departments. * Process and coordinate with vendors packing material orders from subcontractors.* Subcontractor Back Order weekly Report: This process identifies incomplete repairs due to unavailable parts. * Created a weekly CPS voucher report for the Factory Service Centers.* Coordinate with Internet Marketing Team in setting up dealer accounts.* Coordinate with the Credit Department in setting up government accounts.* Web application; Service and Repair and (CNA/ECP); profile administrator.
