Dawn Griffith Email & Phone Number

Texas, United States

Texas, United States

Texas, United States

• Led, mentored, and supported team of 9, including international team members.
• Created and managed customer alignment between multiple cross-functional areas.
• Assisted with the groundwork and implementation of contracts in the new system wide technology.
• Identified and resolved complex customer payment issues, linkage issues, and volume research issues.

Plano, Texas, United States

• Managed P&L, budgeting, and forecasting for customer portfolio of $21M and $28M operating income, acting as a trusted resource with new technologies and processes throughout the division.
• Showcased superb communication skills as key stakeholder in implementing zone unbundling process, collecting $4M additional revenue annually.
• Guided time-sensitive project work to increase recovery of collections involving $3M and 400 hours saved annually.
• Revamped processes to centralize and streamline while coordinating with a team of 4.
• Sales support to team of 9 for ad hoc requests, customer proposals, customer brand development, and customer product analysis.

Atlanta, Georgia

• Ensured effective budget utilization through analysis, monitoring, executive reporting, administration, and more, earning praise for diligence and attention to detail.
• Achieved exceptional business results and ranked amongst the top budget analysts.
• Enhanced processes with key customers to improve payment delays by 2+ weeks despite operational challenges, training new hires on all related processes and procedures.
• Improved processes with large zone customer to generate better working partnership and retention.
• Reconciled $1M in sales linkage errors for large zone customer, meeting strict deadlines and quality requirements; authored step by step document to convey best practices and lessons learned during the effort.

Atlanta, Georgia

• Ensured strict regulatory compliance and diligently maintained portfolios at 80% current.
• Earned referrals and increased retention through dispute management for customer issues.
• Overhauled processes to boost Credit Card Payments 20% in a short timeframe.

Marietta, Georgia

• Promoted to Team Lead, maintained reports and recommended new software to increase organizational coordination.
• Achieved quality assurance for assigned staff and championed unique practices to elevate QA results.
• Managed 14 team members as a decisive leader and supportive mentor.

Marietta, Georgia

• Elevated efficiency for addressing credit balance reports, completed credit report, and effectively resolved $1M in credit adjustments for a large organization.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Business Administration, Management / Administration

Activities and Societies: Phi Mu Fraternity