• Led, mentored, and supported team of 9, including international team members. • Created and managed customer alignment between multiple cross-functional areas. • Assisted with the groundwork and implementation of contracts in the new system wide technology.• Identified and resolved complex customer payment issues, linkage issues, and volume research issues.

• Managed P&L, budgeting, and forecasting for customer portfolio of $21M and $28M operating income, acting as a trusted resource with new technologies and processes throughout the division.• Showcased superb communication skills as key stakeholder in implementing zone unbundling process, collecting $4M additional revenue annually.• Guided time-sensitive project work to increase recovery of collections involving $3M and 400 hours saved annually.• Revamped processes to centralize and streamline while coordinating with a team of 4. • Sales support to team of 9 for ad hoc requests, customer proposals, customer brand development, and customer product analysis.

• Ensured effective budget utilization through analysis, monitoring, executive reporting, administration, and more, earning praise for diligence and attention to detail.• Achieved exceptional business results and ranked amongst the top budget analysts.• Enhanced processes with key customers to improve payment delays by 2+ weeks despite operational challenges, training new hires on all related processes and procedures.• Improved processes with large zone customer to generate better working partnership and retention.• Reconciled $1M in sales linkage errors for large zone customer, meeting strict deadlines and quality requirements; authored step by step document to convey best practices and lessons learned during the effort.

• Ensured strict regulatory compliance and diligently maintained portfolios at 80% current.• Earned referrals and increased retention through dispute management for customer issues.• Overhauled processes to boost Credit Card Payments 20% in a short timeframe.

• Promoted to Team Lead, maintained reports and recommended new software to increase organizational coordination.• Achieved quality assurance for assigned staff and championed unique practices to elevate QA results.• Managed 14 team members as a decisive leader and supportive mentor.

• Elevated efficiency for addressing credit balance reports, completed credit report, and effectively resolved $1M in credit adjustments for a large organization.