• Marketing, Digital and Service Channels Legal Team• Reviewed and approved marketing collateral from the TPG suite of brands (Vodafone, TPG, iiNet, Internode and felix)• Drafted and reviewed terms and conditions for competition of skill, gift with purchase and other BAU offers

• Developed community legal education package: The Voice Referendum• Undertook legal research into discrimination, criminal, tenancy and employment law • Drafted written correspondence including advice, letters and applications • Conducted client interviews in office and at community outreaches

• AWS Partner Network• Conducted formal project scope of partnership agreement renewal

• Reviewed licensing, mortgage and sale of land agreements • Conducted legal research on consumer, contract and property law• Commercial litigation - drafted written memorandums to clients, opposing counsel and the Court • Responded to phone calls and performed other receptionist duties

• Supreme Court Bail Practice• Liaised with community organisations and clients to gather evidence in drafting Supreme Court Bail applications• Responded to client phone calls taking new instructions and booking appointments

• Tailored marketing campaigns to individual shoppers, increasing customer retention rate• Exceeded individual target KPIs by 30% and maintained 100% VIP sign-ups• Trained 4 new staff members on sales process and strategies

• Designed strategies to promote engagement, personal development and career development of organisation members