With around 20 years of extensive experience in HR Transformation, HR Technology, SaaS, Customer Success, I have been at the forefront of revolutionising how organisations manage their most valuable asset—'People'.As a Founding Member of PeopleStrong Technologies, I’ve led award-winning HR transformation projects, HR tech implementations, and Customer Success initiatives that have impacted 300+ clients and over 2.5 million users globally, including in key regions like Southeast Asia—particularly Thailand, Indonesia, and the Philippines. My leadership in these markets has been pivotal in driving HR digitalisation and operational excellence across diverse industries. My expertise spans delivering innovative SaaS solutions in Talent Acquisition, Workforce Management, Talent Management, and Payroll. I had lead the HR Shared Services Business of PeopleStrong. Notable achievements include establishing four of largest HR Shared Services centres in the automobile, pharmaceutical, and BFSI sectors. These centres have streamlined HR processes and operations, driving efficiency and effectiveness within their respective industries.I have also established PeopleStrong’s International Delivery and Global Customer Success functions, overseeing the deployment of our HR SaaS platform across Southeast Asia, including Thailand, the Philippines, and Indonesia. Through tailored go-to-market strategies and customer success initiatives, I consistently exceeded revenue targets and business objectives, driving growth through expanded product adoption. I am deeply passionate about enhancing customer success and have built robust frameworks that improve client engagement and satisfaction. My focus has been on driving product adoption, ensuring exceptional customer experience, and fuelling growth through improved retention and expanded usage.Innovation is at the core of what I do. Whether through leveraging AI to improve HR Helpdesk operations or creating centralised systems for monitoring and improving product stability, I am committed to driving continuous improvement and delivering exceptional results.If you’re looking to transform your HR operations, enhance customer success, or implement cutting-edge technology solutions specifically in India and SEA, I bring a wealth of experience, strategic insight, and a passion for excellence. Let’s connect to explore how we can work together to achieve your organisation’s HR and business objectives.