Project Coordinator
Current• Recruited volunteers, reviewed resumes, and conducted interviews with over 25 candidates for TheLearning Ideas Conference 2024, an annual hybrid conference.• Created internal training resources, including handouts in PDF format and instructional videos.• Conducted internal training sessions to ensure staff proficiency.• Led training sessions for over 50 online speakers and developed a technical platform traininghandout for attendees.• Conducted market research to identify new vendors for hybrid events.• Negotiated pricing and terms with the new vendor, securing a 15% annual discount for thecompany.• Coordinated 15 hosts for a hybrid conference with over 200 attendees, serving as the main host.• Provided on-site technical support and proactively communicated with guests to ensure anexceptional experience, facilitating both online and in-person Q&A sessions with speakers.• Participated in the creation of online courses for the National Retail Foundation, managing therecruitment of actors on Backstage.com, reviewing audition videos, and finalizing the cast.• Coordinated filming locations, purchased props, set up scenes, communicated with actors, andsupervised filming angles and actors' lines.• Edited over 100 course videos using Camtasia and assisted in developing storylines.• Conducted platform testing, Riseup.kaleidolearning.com, to ensure a positive user experience aftercourse updates.• Facilitated the customer support team by identifying training needs for team members to keepthem updated on platform updates and client requirements. Assisted in resolving escalated ticketsfor over 3,321 approved organizations using the platform.• Conducted biweekly meetings with the client's team (RISE Up) to discuss project requirements,special support tickets, and necessary internal team training.
