• Partner with business at executive, director, and operational management levels to define roadmaps and needs for analytics products at the biweekly sprint level, quarterly plan, and long-term yearly roadmaps• Own knowledge base of data and analytics domain inclusive of requirements gathering templates, prioritization matrices, data dictionary, and models and semantic maps• Drive best-in class analytics support and guidelines for off-shore reporting development teams• Managed cutover of key technologies from legacy homegrown systems to specific technical products including buy planning analytics, product development (PLM), and assortment merchandising planning• Developed strategy for internal “go-to market” analytics platform from initial build to iterative process aimed towards advanced analytics capabilities• Work in tandem with data engineering team to plan and deliver ETL and data architecture models

• Defined overall vision and strategy for the product, key features and requirements, roadmap, planning, launch, on-boarding, and change management in collaboration with stakeholders in Technology and the broader organization. • Conducted market research and analysis to identify opportunities for technology products and inform product decisions.• Worked closely with development, design, marketing, sales, and other teams to ensure products met customer or end-user needs and is aligned with business goals. • Prioritized the requirements and features based on technology product's vision and strategy, demand, and team resources.• Communicated with stakeholders, including customers, executives, and team members, to ensure alignment on the product's vision, strategy, and plan.• Developed high-level dashboards, reports, and communication processes to ensure aligned information across the team and broader organization. • Established metrics to measure and continually review the success and effectiveness of the product - leverage monitoring, user behavior, and other data to inform product decisions and iterations.• Supported the definition and continuing evolution and maturity of Product and Portfolio Management strategy and processes and advocate for continuous improvement across all ways of working.

• Piloted transformation of 'data and analytics' team from its previous 'business intelligence' division, driving a proactive and forward-looking approach• Collaborated with technical team to develop plan that encompassed innovative product and project strategies, efficient intake processes, streamlined implementation, and impactful visualization templates• Recruited and onboarded two new analysts• Partnered with BI lead to enhance data validation and implement workflow management alerts for data quality assurance, and developed and updated reports using DOMO and Asana• Created and maintained LucidChart ERD and workflows to improve data visibility for stakeholders

• Developed analytics model and dashboards to support expanding delivery options, including Ship from Store, Pick-up Curbside, and Zumiez Delivers• Created COVID dashboard to respond to fluctuating business during 2020 COVID-19 pandemic, enabling decision makers to accurately monitor changing landscape in both health and industry sectors, adhering to policy, and finding unique selling solutions• Identified operational efficiency opportunities in lost charge-backs from shipping providers, generating $1M+ in lost shipping revenue• Worked between store teams, inventory teams, and loss prevention teams to develop predictive shrink and inventory loss models based on store team actions, resulting in significantly closer counts at inventory time and reducing shrink

• Developed and implemented business intelligence strategy and solution for eCommerce division, with adoption and scaling plans to roll out company wide• Partner with IT and development personnel to establish sound data-mining strategies and architecture for future analytic efforts• Work cross-functionally to develop, execute, and analyze A/B and multivariate testing on site, such as placement tests, image tests, copy tests, etc.• Analyze sales and promotion strategies, conducting historical recaps and making recommendations for future promotional activity• Perform trend analysis, identifying areas of opportunity for international growth and site localization enhancements

• Maintain and manage self developed in-house retail analytics reporting which includes dashboards, focus-group testing, and cross-departmental references• Provide deep-dive views into various business questions, including "what-if" analysis and impact analysis• Developed hours-based payroll matrix model to maximize payroll and cost savings• Created dynamic store scheduling tool which allows stores to schedule to customer traffic flow and include sales goals, zoning coverage, and meal and rest break compliance• Acted as retail project owner in Agile project management scrum team• Led project initiative to implement enterprise wide business intelligence solution• Forecast first year sales in prospective retail locations using geoinsights analytics tool

• Develop surveys to collect and monitor customer feedback for in-store retail experiences and cooking classes• Create dashboards and ad-hoc analysis tools to analyze data collected from surveys and other business information systems• Collaborate with marketing, store operations, and merchandising teams to compile feedback from field employees and external customers for one-off analyses• Cross-analyze SQL databases with other internal data feeds to monitor store performance, examine areas of opportunity, and minimize waste of resources• Present survey findings, reports, and suggestions to Directors, VP’s, and C-Level executives

• Lead a team of 5-10 sales associates throughout the day managing sales, merchandising, and visual maintenance • Communicate directives and goals to other managers and associates through individual and group meetings • Work with vendors and brand reps to establish brand and product familiarity between customers and associates • Maintain brand integrity throughout store to uphold company and product values across departments and categories • Receive and implement customer feedback regarding products and brands to ensure a better shopping experience for future customers • Initiate employee training and product knowledge in accordance to company policy

• Personally sold more promotional key items than all other stores on the East Coast combined for the month of February, pushing the store to #3 in company sales for those items • Develop and maintain trusting sales relationships with customers to ensure repeat visits and purchases

• Oversaw daily maintenance of highly sensitive mission-essential Marine Corps equipment for proper operation in a combat environment.• Lead and trained four Marines in my fire team, ensuring mission-readiness through a high level of physical fitness and mental acuity using rigorous training, counseling, and classes.• Provided over-watch security of eight vehicle convoy on multi-tiered missions by employing technical weapons systems.• Taught basic training courses to a company of approximately 100 Marines and more advanced classes to fellow engineers.• Created class training schedules for fellow Marines and incorporated the schedule into the company’s daily agenda.