Adchawiphar Tangkanokpairoj Email & Phone Number

• Initiate and maintain multi-channel onboarding mediums to improve customer knowledge and satisfaction.
• Analyze customer data and behaviour insight across customer journey to decrease churn rates, such as developing customer churn prediction dashboard.
• Act as an business development and project manager for a certificate program, starting from developing strategic and operational plans, managing resources and measuring efficiency throughout entire project execution.

• Develop a growth team strategy focused both on financial gain and customer satisfaction
• Supervise and support team members in terms of retention strategy plan and opportunity
• Ensure and enhance team member's knowledge of business and technical area

Bangkok, Bangkok City, Thailand

• Coordinate all aspects of multiple projects including data analysis, social listening tool and technical concerns while ensuring client's objective.
• Create detailed business plans to facilitate the attainment of goals and quotas.
• Collaborate with external contacts and internal departments to create a better customer experience by resolving issues and finding effective solutions.

• Provide personalized and excellent customer service to passengers, results in receiving admiration letters from passengers on board and 80%+ of KPI for annual appraisal from supervisors.
• Be tactful and diplomatic in dealing with various kinds of customers and colleagues from diverse backgrounds to sustain long-term business relationships.

Bangkok City, Thailand

• Researched for market opportunity to analyze competitors and identify potential growth in a specific market.
• Produced, edited and translated business-related articles and presentations.

Bachelor Of Arts - Ba, Chinese Major, 3.9 (First Class Honor With Gold Medal)

Afs Intercultural Programs, Exchange Student