Addaie Amankwaah Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pa, Us

Zieglerville, Pennsylvania, United States

Havertown, Pennsylvania, United States

As a customer-facing office manager, I am responsible for the implementation and refinement of customer intake, sales processes, parts procurement, and vendor management. I also serve as a link between the coordination of in-process work and production management. Through the creation of SOP's and lean management, I am responsible for increasing month over month sales in a fast-paced environment while ensuring repair quality and customer service remains paramount.

Greater Philadelphia Area

Oversee the repairs and completion of multi level vehicle repairs in a fast paced environment. Manage a team of ten automotive technicians to ensure quick and timely repairs in a production repair facility. Work closely in a dealership environment to service customers in the most efficient and customer friendly manner. Coordinate the estimation and repairs of customers vehicles. Work with appraisers, claims handlers, and rental representatives for vehicle repairs.Work with vendors to ensure timely delivery, pickup, and processing of materials for vehicle repairs.

Coordinate the estimation and repairs of customers vehicles. Work with claims, appraisers, and rental representatives for vehicle repairs.

Process an independent claims load in the Philadelphia market. Provide and manage customer expectations with a combined 9.3 customer satisfaction score over six years.Assist claims manager in his absence in reference to handling phone and claims related issues.

• Supervise and motivate a team of 80 total Telefund associates.• Caller hiring and training duties.• Confirm and update Temple alumni and friends records.• Plan and administer fund raising strategies totaling $1.9 million collected in fiscal year 2002-2003, and $1.3 million in 2003-2004.