Addie Bowen Email & Phone Number

Tallahassee, Florida, United States

Tallahassee, Florida, United States

• Liaise with internal stakeholders (IT, HR, etc)• Reviewing and processing daily State tickets for customer call backs, and special item processing to resolve outstanding customer service issues•Interface with technical support (Help Desk) to escalate code base issues and/or performance issues in system preventing ticket resolution via agents or customers, to include assisting with special projects from Help Desk team in collaboration with Contact Center management• Provide subject matter expert frontline support to Contact Center staff by utilizing all available resources

Tallahassee, Florida, United States

• Answer basic inquiries about hunting/fishing regulations utilizing the state wildlife agency website• Actively engage with callers, confirming or clarifying information and diffusing anger.• Answer high volume calls and provided highest level of professionalism and knowledgeable service to every customer utilizing the state wildlife agency website• Assist customers with licensing/permit information, applications, billing questions, basic troubleshooting

• Planned age-appropriate activities to help foster physical, mental, and emotional development.• Transported children to school, extracurricular activities, and appointments when needed• Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.

Tallahassee, Florida, United States

• Developed online databases for tracking customer contacts and sales leads utilizing Excel software programs including formulas, macros and pivot tables.• Processed requests for building permits in accordance with local regulations and procedures.• Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.

Tallahassee, Florida, United States

• Prepared and distributed marketing materials including flyers and posts for social media platforms using Canva and Microsoft office• Utilized Notion, Meta Business Suite and Metricool to schedule and organize social media posts• Developed and implemented marketing strategies to increase potential leadsIncreased level of engagement on Instagram and Facebook by 173% in two months

Tallahassee, Florida, United States

• Provided customer support with menu selection and answered questions about specials or other restaurant offerings.• Maintained cleanliness of dining area, including tables, chairs, floors, and windows.• Operated cash registers accurately and efficiently processed payments from customers.

Tallahassee, Florida, United States

• Assisted with store recovery to maintain clean and organized sales floor throughout shift.• Welcomed customers and offered quick assistance to handle diverse needs.• Unloaded, unboxed and transported incoming merchandise.• Completed merchandise floor set according to visual standards and directives.

• Monitored all play equipment and toys for safety• Safeguarded children from preventable incidents by maintaining safe, clean and enriching environment and maintaining active first-aid and CPR certifications• Organized materials, spaces and resources to lead fun, age-appropriate activities

Monticello, Florida, United States

• Put out tablecloths and place settings, arranged furniture and set up buffets to prepare for events.• Developed and executed menus for normal offerings and event-specific fare.• Assisted with planning catering options for private, public and corporate events.

Bachelor Of Science - Bs, Marketing

Associate Of Arts - Aa, Business

Activities and Societies: Cum Laude