Addie Bowen Email & Phone Number

Tallahassee, Florida, United States

Tallahassee, Florida, United States

• Liaise with internal stakeholders (IT, HR, etc)
• Reviewing and processing daily State tickets for customer call backs, and special item processing to resolve outstanding customer service issues
• Interface with technical support (Help Desk) to escalate code base issues and/or performance issues in system preventing ticket resolution via agents or customers, to include assisting with special projects from Help.
• Provide subject matter expert frontline support to Contact Center staff by utilizing all available resources

Tallahassee, Florida, United States

• Answer basic inquiries about hunting/fishing regulations utilizing the state wildlife agency website
• Actively engage with callers, confirming or clarifying information and diffusing anger.
• Answer high volume calls and provided highest level of professionalism and knowledgeable service to every customer utilizing the state wildlife agency website
• Assist customers with licensing/permit information, applications, billing questions, basic troubleshooting

• Planned age-appropriate activities to help foster physical, mental, and emotional development.
• Transported children to school, extracurricular activities, and appointments when needed
• Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.

Tallahassee, Florida, United States

• Developed online databases for tracking customer contacts and sales leads utilizing Excel software programs including formulas, macros and pivot tables.
• Processed requests for building permits in accordance with local regulations and procedures.
• Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.

Tallahassee, Florida, United States

• Prepared and distributed marketing materials including flyers and posts for social media platforms using Canva and Microsoft office
• Utilized Notion, Meta Business Suite and Metricool to schedule and organize social media posts
• Developed and implemented marketing strategies to increase potential leadsIncreased level of engagement on Instagram and Facebook by 173% in two months

Tallahassee, Florida, United States

• Provided customer support with menu selection and answered questions about specials or other restaurant offerings.
• Maintained cleanliness of dining area, including tables, chairs, floors, and windows.
• Operated cash registers accurately and efficiently processed payments from customers.

Tallahassee, Florida, United States

• Assisted with store recovery to maintain clean and organized sales floor throughout shift.
• Welcomed customers and offered quick assistance to handle diverse needs.
• Unloaded, unboxed and transported incoming merchandise.
• Completed merchandise floor set according to visual standards and directives.

• Monitored all play equipment and toys for safety
• Safeguarded children from preventable incidents by maintaining safe, clean and enriching environment and maintaining active first-aid and CPR certifications
• Organized materials, spaces and resources to lead fun, age-appropriate activities

Monticello, Florida, United States

• Put out tablecloths and place settings, arranged furniture and set up buffets to prepare for events.
• Developed and executed menus for normal offerings and event-specific fare.
• Assisted with planning catering options for private, public and corporate events.

Bachelor Of Science - Bs, Marketing

Associate Of Arts - Aa, Business

Activities and Societies: Cum Laude