Learning plan development, execution, and assessment; client management; financial administration; marketing. Responsible for the administration of the community group OKC Spanish ("The Oklahoma City Spanish Language MeetUp Group").

Quality Management System creation, certification & administration in accordance with ISO 9001:2008 & 9001:2015 standards; drafting letters, creating documents & spreadsheets; researching and managing company compliance to state sales tax regulations; providing computer, network and printer troubleshooting assistance; account collections; assisting with AP/AR tasks using Sage 300 ERP accounting software; basic office responsibilities.

Delivered 100+ hours of private language study to improve client abilities in a non-native language; prepared customized lessons designed for adult students.

Operating a cash register/scanning system; exercising tact, diplomacy, and courtesy when serving and assisting customers; responding to patron inquiries and assist patrons in a prompt and friendly manner.

Recorded, sorted & filed 850+ purchase orders and invoices; organized 400+ customer folders; created Microsoft Excel PivotTable report to reflect money owed to the company by contractors; coordinated with vendors & contractors to resolve disputes; self-trained in Quickbooks 2009; created & implemented an information distribution procedure.

Preparing foreign language lesson plans according to approved textbooks; prepared and delivered 40 hours of customized foreign language lesson plans; attended 80+ hours of training.

Assisted in the verification of 90 input channels used for the ship's 23TV system, resulting in the full restoration of the Video Wall, critical to ship's combat readiness; revamped divisional training program, ensuring a successful review of the division's training program during command assessment; corrected over 100 trouble calls related to various TV reception, audio and coaxial cable problems, ensuring availability of clear TV reception and operation.