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Victoria, Bc, Ca

Victoria, British Columbia, Canada

• Supported Enterprise clients with booking platform training & goal alignment through bi-weekly/monthly meetings and executive business reviews• Achieved 106% ARR in 2024 through expansions & upgrading clients to new pricing model.• Shared best practices on website optimization & product configuration to maximize client platform usage.• Established proactive communication to advocate for clients' feedback and mitigate churn, leading to a positive client experience.

Victoria, British Columbia, Canada

Promoted to be the Area Manager (Victoria) to maintain relationships with key merchants and to increase market share as the company focuses on expanding to other cities in BC. - Developed and executed 20+ campaigns in Victoria by nurturing good relationships with key merchants, increasing overall sales by 12% - Supervised a team of 3 in carrying out 5+ seasonal campaigns

Vancouver, British Columbia, Canada

Made the shift to marketing so that I can provide further assistance to merchants I’ve onboarded through the organization’s ongoing marketing efforts.- Developed & executed Vancouver launch omnichannel marketing strategy through various marketing channels: media buying, influencer marketing, local community engagement, flyer drop, posters, elevator ads, paid social, and google ads. - Developed & executed our 4th-anniversary campaign with a 31.2% increase in app traffic & a 12% increase in sales - Initiated an influencer campaign & collaborated with local micro-influencers to improve brand awareness in new cities - Amplified the email marketing open rate by 10% above industry standard- Managed social media content planning in all operating cities, enhancing its social media awareness by 134%

Victoria, British Columbia, Canada

Completed my internship as an Account Manager here to complete my Master of Global Management degree at Royal Roads University.- Carried out merchant outreach in both existing and new markets through cold-calling and in-person site visit, successfully partnering with over 160 new merchants- Developed and maintained post-sales relationships with signed merchants for future campaigns - Collaborated with the marketing team for any merchant inquiries to drive sales for their business through our service- Supervised new business development representatives in merchant outreach

Victoria, British Columbia, Canada

Worked as a part-time customer service sales representative at the 4 Mile Colwood liquor store while pursuing my Master of Global Management degree at Royal Roads University.- Trained and supervised new staffs for product knowledge, shift workflow and closing procedures- Communicated new products in store or special offers to customers- Listened to customer inquiries and recommended products in store based on their needs- Went above and beyond for customers by following up when we have their desired product back in stock

Hanoi, Vietnam

Worked under the Strategic Planning and Business Development Department. Thang Long Cement JSC is part of Semen Indonesia Group, a cement company group with the largest market share in Indonesia. - Managed the company’s annual innovation program by constructing a project timeline and ensuring all tasks were done by the given deadline over a 2-year period- Carried out innovation workshops for 20+ employees over a 2-year period- Assisted in monthly market analysis report for Board of Directors

Greater Jakarta Area, Indonesia

Worked as a Sales Engineer under the Plastic and Rubber Department. Focused on developing the plastic market in Indonesia.- Delivered sales target of acquiring 3 new customers for a new product within 6 months- Maintained relationship with existing customers through call, email & site visit- Listened to customers’ inquiry & providing solutions using our products- Assisted customers with technical services for product trials

Johor, Malaysia

Worked as a production engineer (trainee) under the Continuous Improvement department for 10 weeks. • Established a Continuous Improvement Program (CIP) to have a proper and more efficient flow and system for implementation of improvement ideas from operators and engineers in the shop floor. • Proposed a time reduction of the bobbin change at machine SP18 by 6% through time study observations, reallocation of the crane and the spindles, and effective manpower management of the operators. • Designed an ergonomic, portable gear holder using the appropriate materials and dimensions to withstand and sustain all the gears and tools used at machine SP18.

Master'S Degree, Global Management

Activities and Societies: International Showcase 2020

Bachelor’S Degree, Manufacturing Engineering

Activities and Societies: Indonesian Students' Association of University of Malaya, University of Malaya International Students'.

High School

Activities and Societies: Marist Athletic Association, Varsity Girls' Soccer Team, Junior Varsity Girls' Basketball Team, Junior Varsity.