Addison Mckinney Email and Phone Number

• Oversaw financials in multiple departments with a focus on cost reduction, inventory management.• Oversaw multiple data registries and communicated outcomes driving performance improvement.• Worked closely with upper leadership learning new initiatives and implemented creative solutions with staff to put initiatives in place• Completed additional SQL classes not required for my role to advance my knowledge and increase database reporting abilities.• Strong focus on process improvement decreasing surgery times, supply cost, and turn around times to increase efficiency in my departments• Routinely communicated large data sets in understandable format to upper leadership and teams to identify areas of improvement specifically related to quality.• Worked closely with Senior Analysts in creation and improvement of department dashboards for leadership to closely track performance metrics.

Practice Manager II | Mercy Clinic Family Medicine | 2018 – 2020 Communicated Mercy Service Program, MAPS program, and other Health System materials to all staff. Achieved a 90% or higher patient satisfaction score across all clinics by launching patient satisfaction and office efficiency surveys and incorporating findings into team meetings to develop an improvement plan. Oversaw the use of Professional Research Consultants (PRC), achieving a score of 92%, 14% higher than the goal determined by Clinic leadership. Attained a 0% turnover rate throughout tenure by fostering a sense of community and camaraderie. Built an atmosphere of trust and support for all team members by resolving employee problems and conflicts, providing opportunities for employee development, and ensuring all employees were informed of changing policies and procedures. Served as Human Resources, administering personnel benefits, work schedules, performance evaluations, merit increases, promotions, and disciplinary actions. Maintained 90% or higher physician satisfaction scores by informing physicians of changing policies and procedures, creating a positive working environment, and taking an active role in solving any physician issues or concerns.Decreased total overhead by 10% year-over-year by keeping equipment and facilities in good working order, managing budgetary requests, using resources effectively, and controlling staff, schedule, and expenditures.Developed and managed capital and operational clinical unit budgets of up to $350,000.

-Helped create, organize and implement multiple innovations to improve business workflow-Helped create, organize and implement multiple business wide and inner-office policies.-Managing of receipts and business expenses multiple businesses.-Handle logistics including of supplies for multiple clinics, verifying delivery of orders maintaining inventory.-Managed IT throughout multiple offices including fixing general computer maintenance and timely repair of technical issues, network management, Software updates and implementation, computer security and safety.-Managed business cloud storage with database of business documents and organization of cloud storage.