- Responsible for developing high-quality written, visual, and multimedia content related to cybersecurity for social media for SLEUTHCON and CYBERWARCON- Tasked with researching cybersecurity threats, trends, and best practices to ensure current and relevant content- Assisting in creating comprehensive reference material to track threat actors and their various handles

- Excelled in providing high-quality customer service, effectively communicating and resolving issues- Demonstrated a strong work ethic by maintaining punctual attendance and consistently meeting shift requirements - Fostered a positive work environment through enthusiastic collaboration with team members, contributing to a supportive and productive team dynamic- Regularly identified and addressed potential challenges in the workflow, taking initiative to improve efficiency and customer experience

- Directed a team of four to collaborate with the CEO, understanding company needs and transforming them into specific technology requirements; streamlining operations and enhancing technology department- Provided IT support for residents, both in-person and remotely, as well as providing tech workshops catered towards the elderly and their needs- Implemented a streamlined data entry process for support request forms, integrating OCR technology to scan handwritten forms and auto-import data to Excel using Microsoft Copilot AI; increasing data accuracy and reducing manual data entry time

- Entrusted with the responsibility of managing and returning up to $10,000 of the production’s budget per week, demonstrating a high level of trust and proficiency in performing job duties- Excelled in working 10+ hour shifts in a high-pressure, fast-paced environment, consistently exceeding performance expectations - Actively collaborated with a team of assistants to ensure the timely and accurate completion of all assigned work, showcasing strong teamwork and coordination skills - Demonstrated a quick learning curve by efficiently adapting to the team’s specific database and logging system, ensuring streamlined and effective management of production returns