Addison Chou Email & Phone Number

規劃、管理公司內部系統，依據使用者需求開發功能，提供合適的解決方案，並協助優化使用流程＃ 產品/功能規劃- 獨立規劃及開發【禮物盒系統】，簡化福委會繁瑣的發送簽收流程，並提升員工的使用便利性，不再需要攜帶紙本票券，開啟EIP APP即可使用QRCODE消費- 使用者希望能以便利的方式讓【訪客填寫滿意度調查表】，綜合考量時程及功能性的情況下，結合現成之Google Sheet(資料庫) + Google Apps Script(觸發器) + 內部通訊軟體推播問卷QRCODE，如期如實交付此功能- 規劃開發【部門請假總覽功能】，串接Microsoft API及資料庫，每日更新假單至行事曆，並於上班前推播當日請假同仁至LINE，使部門主管能更便利的掌控出勤狀況＃ 流程優化- 架設Airflow Server，將每日同步流程移至Airflow管理，大幅降低同步失敗的頻率，並透過串接SLACK通知，以及時發現異常並排除問題- 負責管理並優化內部通訊軟體，將客服提問串接至IT SLACK群組，使IT同仁平均回覆訊息時間由數小時大幅縮短至10分鐘內回覆＃ 提升使用者體驗- 進銷存系統存在使用者人數上限，IT單日最多可以收到10次以上是否滿員之詢問，透過自動化提示，使用者可得知當前使用人數，不再進線提問。- 研究無密碼驗證可行性，推動O365無密碼驗證專案＃ 數據化管理- 建立APP使用者數據log並加以分析，以聚焦於實用性較高之功能，並整併/刪除使用率低之功能

- Planned and executed marketing plans involving online and offline campaigns.- Organized online media buying which contributed to additional 20K user engagements and achieved campaign KPI.- Managed social media channels to strengthen brand awareness. Built and maintained new fanpage and successfully gained more than 10k followers in a month.- Leveraged limited marketing resources by cooperating with multiple media platforms and brought in over 500k page views.- Maximized ROI from 3.6 to 15 by improving marketing strategy.

Taipei City, Taiwan

- Responsible for promoting the multi-channel network of SHOPEE, the leading eCommerce platform in Southeast Asia and Taiwan.- Organized in-app promotions and exclusive campaigns via LINE APP. Successfully increased followers from 100k to 2.9 million in one month.- Planned periodical marketing strategies and schemes such as LINE Friends Sale, which contributed to a six-fold increase in customer orders.- Managed online activities to develop and grow customer bases. Effectively brought 5,000+ daily orders from new users.- Doubled CTR in one month by optimizing website contents and layout to advance user experience.

Taipei City, Taiwan

- Worked cross-functionally to coordinate with regional office and assign projects to respective local departments.- Carried out local testing process to ensure and track that all new functions were performing well in Taiwan markets.- Enhanced the interdepartmental cooperation and communication to streamline the release management of new programs.

Taipei City, Taiwan

- Planned and executed offline to online events which helped the company reach one million online participants and took 2,000+ customer orders in a day.- Generated proposals for 10+ marketing programs to build brand awareness through raising media exposure on Apple Daily, China Times, Liberty Times, United Daily News… etc.

Taipei, Taiwan

- Led a three-person team to accomplish the New Taipei City Library Experiential Marketing Project. Completely and timely adapted to clients’ needs and achieved customer satisfaction.- Managed and participated in bidding on government projects. Efficiently doubled the company’s profit through achieving a cost reduction of USD 10,000.- Able to process multiple projects in parallel with strong organizational skills. Always completed and presented before the target dates.- Took charge of Facebook fan page management and gained 7,000+ followers in two months.