Addison Loveless Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Conducted proactive monitoring, detection, and analysis of potential security threats across systems and APIs.Collaborated with cross-functional teams to mitigate security vulnerabilities and implement security best practices during API development and integration.Performed regular risk assessments, identified potential security gaps, and recommended strategies for risk mitigation.Engaged in incident response activities, performing root cause analysis and providing reports on security breaches or anomalies.Developed and maintained security protocols, documentation, and guidelines to safeguard the integrity of API and web services.Provided guidance on cybersecurity strategies to stakeholders and educated teams on the latest security trends and threats.

Austin, Texas, United States

Liaise with partnership managers to relay issues to the development team and keep the User Support and Account Management teams informed about the status of issues.Leverage internal tools to streamline software and provide clear information to other departments for efficient handling.Assist the Escalations and Product teams by handling escalated issues and complaints from the User Support and Account Management teams.Support users and developers with all API system inquiries, including extensive troubleshooting and addressing general questions.Create and maintain comprehensive documentation, guides, and tutorials for API usage, integration, and troubleshooting.Contribute to improving and enhancing the API platform by identifying areas for optimization, scalability, and usability.Participate in the quality assurance process by testing API functionalities, ensuring compliance with specifications, and identifying and resolving bugs or issues.

Austin, Texas Metropolitan Area

Monitored technology infrastructure to ensure compliance with core standards and provided technical assessment and advisory services.Executed Tier 1 IT support to non-technical internal users through responsive desk-side support services.Corresponded and collaborated with personnel to disseminate updated knowledge on industry application standards and specifications.Resolved technical issues across multiple systems and applications for customers and end-users across various time zones.Escalated complex technical issues or unresolved problems to appropriate internal teams for resolution, ensuring timely support and customer satisfaction.Coordinated with cross-functional teams to address merchant needs and advocate for software improvements based on merchant feedback.Forged and maintained positive relationships with merchants, fostering trust and loyalty through exceptional service and personalized support.Gathered feedback from merchants regarding software usability, functionality, and performance and relayed this feedback to relevant teams for continuous improvement of products and services.

Austin, Texas Metropolitan Area

Consulted directly with the CTO to implement front-end designs and functionality to optimize UI/UX on existing website content. Assisted in locating and fixing errors in HTML, CSS/SCSS, Bootstrap, and JavaScript code.

Bee Cave, Texas, United States

Maintained team efficiency by strategically delegating daily activities, monitoring output, and rewarding positive contributions. Trained and guided team members to maintain high productivity and performance metrics. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand. Provide management with feedback regarding employee performance and training needs. Obtained Management role from the expodieter position.

Lakeway, Texas, United States

Cross-trained existing employees in order to maximize team performance. Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands. Communicated best practices among on-site and external personnel to align efforts and goals. Conducted monthly inventories of raw materials and components on the work floor. Obtained manager role from a part-time position.

Associates Of Science - As, Cybersecurity

Software Development Bootcamp, Computer Science

A 24-week program that teaches HTML, CSS, Bootstrap, JQuery, JavaScript, Node.js, Express.js, MongoDB, React.js, SQL, Git, and much more.

High School Diploma

Activities and Societies: Lake Travis Film Crew